Junior Account Manager
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Job Description
Junior Account Manager coordinating inventory, supplier logistics, and client orders for a U.S. marketing services company. Supporting promotional products, proposals, billing, and account delivery.
Responsibilities:
- Serve as the day-to-day lead on a high-volume inventory management account supporting more than 20 retail consumer goods brands
- Enter, process, track, and manage client orders from initial request through final delivery using NetSuite or other order management systems
- Monitor order progress, timelines, pricing, inventory, and delivery requirements
- Support Senior Account Managers with project coordination and administrative activities
- Maintain accurate client, project, pricing, and order information across internal systems and shared files
- Coordinate with suppliers and vendors on product quotes, inventory availability, production, delivery timelines, order status, lead times, and shipping
- Assist in identifying solutions for unavailable or delayed products and alternative sourcing
- Serve as a secondary point of contact for client inquiries and provide timely project updates
- Own smaller orders or projects from start to finish when assigned
- Research and source branded merchandise, promotional products, apparel, and corporate gifting options
- Coordinate product sample ordering, receiving, and shipment for client presentations
- Support product selection, client presentations, product decks, and proposals using SAGE and Canva
- Maintain accurate records in NetSuite, Google Drive, spreadsheets, and other internal systems
- Perform quality checks on product specifications, pricing, quantities, shipping information, and client requirements
- Assist with job costs, freight charges, product costs, approvals, proofs, invoicing, billing discrepancy resolution, and project closeout
Requirements:
- Bachelor's degree in Business Administration, Supply Chain/Logistics Management, Marketing, Communications, or a related field preferred
- 3–5 years of experience in account management, client services, or operations, ideally in logistics, fulfillment, inventory management, or a related field
- Strong verbal and written English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Project management or inventory management experience is required
- Proficient in Google Workspace (Google Docs, Sheets, Gmail) and Microsoft Office (Word, Excel, Outlook)
- Experience with NetSuite, Salesforce, or 3PL (third-party logistics) systems is a major advantage
- Proficiency in project management or inventory tracking tools (e.g., Asana, Monday.com, ClickUp, Smartsheet) is a strong plus
- Demonstrated ability to manage complex, multi-threaded accounts with numerous moving parts
- Comfortable managing ambiguity and building structure where none exists
Benefits:
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Government-mandated benefits employer share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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