Account Manager, Commercial
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Job Description
Commercial Account Manager growing revenue for PandaDoc’s document workflow automation platform. Expanding customer accounts, driving renewals, retention, forecasts, and SaaS partnerships.
Responsibilities:
- Drive revenue growth within the assigned Commercial portfolio and exceed monthly Net Dollar Retention targets
- Partner with Customer Success to ensure customer adoption, address needs, and identify organizational growth opportunities
- Minimize churn and maximize retention by delivering value, building relationships, and advising clients
- Conduct regular account health reviews and communicate customer value and growth strategies
- Understand clients' businesses, challenges, and goals to uncover solution opportunities and build strategic partnerships
- Collaborate with Customer Success, Legal, Accounting, Product, and other cross-functional teams
- Provide accurate weekly revenue forecasts to leadership
- Maintain CRM hygiene by updating opportunities and account information
- Demonstrate PandaDoc's product value to Commercial customers
- Communicate customer feedback, feature requests, and product insights to the Product team
- Participate in ongoing enablement and company-provided training
Requirements:
- Highly competitive and driven to achieve individual and team goals in a fast-paced environment
- Analytical and data-driven, with ability to leverage insights to identify opportunities and prospect strategically
- Adaptability and a growth mindset
- Self-motivated, directed, adaptable, gritty, driven, and resourceful
- Passion for continuous learning, product understanding, and exceptional customer experiences
- Experience conducting effective in-person and virtual client meetings
- Excellent written and verbal communication skills
- Ability to work independently and collaborate with diverse teams across different office locations
- Strong organizational skills and ability to manage multiple priorities
- 4+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within SaaS
- Experience owning and managing the full renewal cycle
- Strong computer skills; previous Gong, Slack, Salesforce, SalesLoft and/or PandaDoc experience
- Ability to accurately forecast revenue
- Track record of exceeding sales targets and achieving measurable results
- Familiarity with the Commercial market and its challenges and opportunities
Benefits:
- An honest, open culture that emphasizes feedback and promotes professional and personal development
- An opportunity to work with a global team, distributed worldwide
- 6 self care days per year
- Opportunity to participate in SPIF (sales contests) monthly!
- Incredible promotion opportunities
- Work-life balance
- Virtual team-bonding events
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