Account Manager – Email Marketing, Klaviyo
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Job Description
Account Manager managing eCommerce and DTC client relationships. Guiding email, lifecycle, retention, and Klaviyo strategies to drive brand growth.
Responsibilities:
- Own relationships with a portfolio of eCommerce and DTC clients
- Serve as the main point of contact and trusted partner for clients
- Lead regular client calls and communicate performance, insights, and recommendations
- Understand client goals and translate them into clear team priorities
- Guide email, lifecycle, and retention strategy across campaigns and flows
- Collaborate with copywriters, designers, and Klaviyo specialists
- Manage campaign calendars, approvals, feedback, and deadlines
- Review deliverables for quality, accuracy, brand alignment, and strategic fit
- Monitor email performance and identify growth opportunities
- Communicate updates, manage expectations, and flag potential issues
- Ensure clients feel informed, supported, and confident in delivered work
Requirements:
- 3+ years of experience in Account Management, Client Services, or a similar role
- Experience working with eCommerce or DTC brands
- Strong understanding of email marketing, lifecycle marketing, and retention
- Experience with Klaviyo
- Comfortable discussing campaign performance, strategy, and recommendations with clients
- Strong communication skills and confidence leading client calls
- Highly organized and able to manage multiple clients and priorities
- Strong attention to detail and follow-through
- Fluent English
- Self-directed, reliable, and comfortable working independently
- Full-time availability during USA working hours
- International candidates must consistently work within the required USA timezone
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