Global Account Manager – EMEA, APAC
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Job Description
Global Account Manager sourcing furnished housing across EMEA and APAC for Furnished Quarters’ corporate clients. Negotiating supplier terms and managing reservations remotely.
Responsibilities:
- Source furnished apartments, serviced accommodations, and other housing solutions across EMEA and APAC
- Manage accommodation requests from initial inquiry through sourcing, pricing, booking confirmation, and reservation support
- Identify suitable properties based on client requirements, location, budget, availability, and service expectations
- Source new accommodation providers when existing inventory cannot meet client needs
- Coordinate reservation changes, extensions, departures, and other client or guest requirements
- Build and maintain relationships with international accommodation providers and suppliers
- Negotiate competitive rates, availability, commercial terms, and service arrangements
- Evaluate new suppliers and expand the accommodation network in existing and emerging markets
- Support execution and maintenance of supplier agreements and Service Level Agreements
- Monitor supplier performance, resolve service concerns, and escalate significant issues
- Provide responsive, professional support to clients, guests, and internal stakeholders
- Prepare competitive accommodation proposals and pricing for the Global Sales team
- Support complex, multi-market, and high-volume accommodation requests
- Identify opportunities to improve pricing, supplier coverage, profitability, and service delivery
- Maintain accurate sourcing, reservation, pricing, and supplier records in company systems
Requirements:
- Experience in corporate housing, furnished accommodations, serviced apartments, hospitality, relocation, or a closely related industry
- Experience sourcing accommodations or services through third-party suppliers and negotiating pricing or commercial terms
- Knowledge of accommodation reservation processes and client service requirements
- Experience building and maintaining supplier or business partner relationships
- Strong organizational skills and ability to manage multiple time-sensitive requests
- Excellent written and spoken English communication skills
- Professional experience using CRM systems
- Proficiency in Microsoft Office, including Excel and Outlook
- Ability to work independently, exercise sound judgment, and collaborate with international colleagues
- Ability to consistently work 1:00 AM to 9:30 AM U.S. Eastern Time year-round
- Suitable remote workspace and reliable internet connectivity
- Preferred: three or more years of relevant industry experience
- Preferred: experience sourcing accommodation providers and developing supplier networks across EMEA and/or APAC
- Preferred: familiarity with international accommodation markets and regional business practices
- Preferred: experience negotiating supplier agreements and managing SLAs
- Preferred: experience with Salesforce, Oscar, or reservation and supplier management platforms
- Preferred: additional language proficiency relevant to EMEA or APAC markets
- Preferred: bachelor's degree in hospitality, business, or a related discipline
Benefits:
- Remote work arrangement
- Suitable remote workspace support requirement
- Reliable internet connectivity for remote work
- Full-time employment
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