Sales Account Manager – Strategic Accounts
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Job Description
Sales Account Manager expanding Versaterm’s integrated public-safety SaaS platform within existing strategic U.S. accounts. Driving upsells, renewals, procurement, and recurring revenue growth.
Responsibilities:
- Own the commercial relationship for a portfolio of existing strategic accounts, including state police, large municipal police departments, county and regional dispatch centers, and multi-agency programs
- Develop account plans mapping customers' current Versaterm footprint against the full product ecosystem and identifying expansion opportunities
- Drive upsells and cross-sell of additional products, modules, agencies, and subscription tiers into the installed base
- Lead renewal and expansion conversations, structuring pricing and bundles to increase customer value and recurring revenue
- Build and maintain executive relationships with chiefs, sheriffs, CIOs, dispatch directors, and elected or appointed decision-makers
- Navigate public-sector procurement for add-on purchases, including funding sources, council or board approvals, co-op purchasing vehicles, and contract amendments
- Partner with implementation, customer success, support, product, marketing, and contracts teams
- Work with the SAE team to ensure new customers are handed off cleanly and nurtured after go-live
- Forecast accurately and maintain disciplined pipeline and CRM hygiene
- Represent Versaterm at customer sites, user groups, and industry conferences, with regular travel
Requirements:
- 12+ years of enterprise software sales or account management experience, ideally in public safety, government, or another complex, long-cycle market
- Proven track record of growing revenue within existing accounts through upsell, cross-sell, and renewals, and consistently meeting or exceeding quota
- Ability to speak credibly about a multi-product portfolio and connect it to a customer's operational and budget realities
- Working knowledge of public sector buying processes, including funding, approvals, and procurement vehicles
- Credibility with law enforcement, dispatch, or public safety leaders; existing relationships in the space are a strong plus
- Experience with CAD, RMS, or related public safety technology is highly preferred
- Strong executive presence, negotiation skills, and written and verbal communication
- Comfortable with 70% travel
- Must successfully pass a comprehensive, fingerprint-based background check
- Must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy
- Obtaining and maintaining all required security clearances is a condition of employment
Benefits:
- Comprehensive benefits offering
- Variable compensation such as incentive plans or discretionary performance bonuses may be available for some roles
- Accommodations available upon request throughout all stages of the recruitment process
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