Account Manager – German Speaking
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Job Description
Account Manager responsible for nurturing client relationships at Momentus, a leading event management software provider. Ensuring client satisfaction while driving revenue growth and collaboration with internal teams.
Responsibilities:
- Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and engagement.
- Serve as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines.
- Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies.
- Collaborate closely with product, marketing, and support teams to tailor solutions to client needs.
- Lead strategic account planning, including quarterly business reviews and renewal strategies.
- Negotiate contracts and renewals with a focus on value creation and long-term success.
- Monitor account health and proactively address any issues or risks.
- Track account performance, client feedback, and usage metrics to inform strategies.
- Stay current on industry trends, client business challenges, and competitive landscape.
- Occasionally pursue and close strategic new business opportunities that align with target markets or current client portfolios.
Requirements:
- Bachelor’s degree in Business, Marketing, or a related field.
- 2+ years of experience in Account Management in a SaaS environment
- Proven ability to manage and grow key accounts, drive retention, and deliver exceptional client experiences.
- Strong interpersonal, communication, and relationship-building skills.
- Confidence in negotiation and problem-solving, with a proactive and client-first mindset.
- Experience using CRM platforms (Salesforce preferred) and other client management tools.
- Ability to manage multiple accounts and priorities with strong project management skills.
- Excellent presentation and storytelling abilities, both one-on-one and in group settings.
- A strategic thinker who understands sales cycles, business value, and customer lifetime value.
- Willingness to travel occasionally for client meetings and events.
- Must be fluent in both German and English languages
Benefits:
- 🌐 Remote Work: We value our global team and proudly offer the freedom to work remotely.
- 🎟️ Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues
- 📚 Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning
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