Enterprise Account Management Leader
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Job Description
Enterprise Account Management Leader driving growth and partnerships for healthcare SaaS company. Leading teams and managing strategic customer relationships in a remote environment.
Responsibilities:
- Own NDR and GRR targets across the enterprise portfolio.
- Build and execute expansion strategies.
- Lead commercial negotiations on renewals and expansions.
- Maintain a healthy, accurate expansion pipeline in Salesforce.
- Lead, coach, and develop a team of Enterprise Account Managers.
- Create AI-powered operating systems and measurement frameworks.
- Personally manage a curated portfolio of 1-2 strategic enterprise accounts.
- Maintain CRM hygiene and forecast accuracy.
Requirements:
- 8+ years in enterprise account management or customer success in a SaaS environment, with a strong commercial track record.
- 3+ years leading and developing high-performing account management or CS teams
- Healthcare SaaS experience strongly preferred.
- Experience navigating enterprise deals with $500K+ ACV.
- Exposure to AI tools in a commercial or operational context.
- Experience leading large, complex client engagements.
- Track record of managing workstreams across cross-functional teams.
- Comfortable operating in ambiguous environments.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
- Stock options
- Wellness programs
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