Manager of Account Management
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Job Description
Manager of Account Management leading a sales team to drive expansion revenue across EverCommerce's B2B SaaS solutions. Fostering growth within the home services industry for small businesses.
Responsibilities:
- Coach for sales performance: Provide ongoing sales coaching, conduct regular 1:1s, participate in deal strategy sessions, and deliver constructive feedback that elevates individual and team sales performance
- Foster a winning sales culture: Build a competitive, data-driven, and results-oriented team environment where Account Managers share best practices, celebrate wins, and hold each other accountable to high sales standards
- Recruit, onboard, and develop sales talent: Hire exceptional Account Managers, iterate existing onboarding programs, and create development pathways that enable team members to grow their sales skills and advance their careers
- Drive Revenue Growth and Operational Excellence: Own expansion revenue targets, take accountability for team quota attainment, and develop and refine the sales playbook
- Analyze performance and optimize: Monitor pipeline health, conversion rates, deal velocity, and leading indicators to identify trends
- Enable Account Growth: Partner on opportunities with Account Managers on key deals and champion customer value
- Create data-driven approaches to identify expansion opportunities: Leverage usage data and customer insights to help your team uncover whitespace within accounts and develop targeted strategies to introduce add-ons and cross-sell opportunities across the EverPro ecosystem
- Collaborate Cross-Functionally: Partner with Director of Account Management and work with Customer Success and Marketing teams to build systems and scale the function
Requirements:
- 7-10 years of experience in Sales or sales-focused Account Management within B2B SaaS, with a focus on commercial/SMB segments—experience in field service management or home services software is a plus
- 3+ years of sales team management experience: Proven track record of building, coaching, and scaling high-performing Account Management or Sales teams
- Revenue leadership: Direct experience managing revenue targets, forecasting accurately, and consistently achieving or exceeding team quota
- Commercial sales expertise: Deep understanding of short deal cycles, high-velocity sales motions, 1-2 touch closes, and driving deals to close within 1-2 weeks that are normal in Commercial/SMB sales motions
- Upsell and cross-sell focused: Strong experience coaching teams on expansion revenue motions including selling add-ons and introducing complementary products to existing customers
- Analytical and strategic: Strong sales business acumen with ability to leverage data, identify patterns, and translate insights into actionable strategies and process improvements in the Expansion motion
- Excellent communicator: Exceptional presentation, communication, and interpersonal skills with ability to influence stakeholders at all levels.
Benefits:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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