Account Manager – Google Workspace
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Job Description
Account Manager supporting Google Workspace team at MarketStar. Building relationships with clients and driving brand usage through outreach and engagement strategies.
Responsibilities:
- Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
- Work with existing customers to build brand awareness and increase their usage and spend
- Use client provided and self- guided training resources to stay up to date on knowledge of the product
- Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
- Attain daily, weekly, monthly, and quarterly targets
- Record customer interactions and engagement in CRM
- Build and manage both Internal MarketStar team and external client counterpart relationships
- Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership
- Use data to drive planning and success
- Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
- Other applicable duties as assigned
Requirements:
- Strong time and project management organizational skills
- Proficiency with using Microsoft Office and/or Google Suites
- Demonstrated ability to build relationships
- Strong written and verbal presentation skills
- Experience with setting and exceeding sales goals
- Able to multi-task, manage time effectively and adapt to change
- Able to analyze and interpret data to develop and implement strategic plans is preferred
- Previous experience with account management or prior experience in sales or technology preferred
Benefits:
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
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