Account Manager – Journals and eBooks
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Job Description
Account Manager responsible for the Northeast territory within the United States. Managing sales strategy for eBooks, Journals, and Open Access for Taylor & Francis.
Responsibilities:
- Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory
- Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division
- Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%.
- Developing strong professional and industry stakeholder networks with key accounts within the assigned territory
- Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
- Collecting and disseminating market, competitor, and customer feedback
- Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
- Upholding company trading and terms policy, to protect profitability and value of business in territory
- Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing
- Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers
- Regularly updating the companies CRM with relevant customer and opportunity information
Requirements:
- 2-5 years of demonstrated successful account management
- A professional manner; the ability to approach others in a tactful manner while reacting well under pressure
- The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data
- Ability to problem solve such as identifying and resolving problems in a timely manner; additionally, developing alternative solutions while working alone or in a group and using reason even when dealing with emotional topics
- A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify
- A team player who can balance both team and individual responsibilities
- A leader who can exhibit confidence in self and others by inspiring and motivating others to perform well
- Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition
Benefits:
- Paid sick time
- 15 days annual leave per year plus an extra day off for your birthday
- 3 additional discretionary days for the holiday season at the end of the year
- Up to 8 weeks of paid parental leave
- Medical, vision, and dental benefits
- 4 volunteer days per year
- 401(k) + employer match
- Seasonal social and charitable events
- Continuous training and development
- Excellent work/life balance with a fantastic, flexible working culture
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