Account Manager, Large Accounts
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Job Description
Account Manager growing revenue and retention across Accruent’s strategic North American SaaS accounts. Advising customers using built-environment, facilities, and asset-management software.
Responsibilities:
- Serve as the primary point of contact and trusted advisor for assigned strategic customers
- Conduct regular account reviews to understand customer goals, challenges, and growth opportunities
- Build relationships with key stakeholders, decision-makers, and influencers
- Advocate for customer needs across product, service, and support teams
- Drive renewals, upsell, and cross-sell opportunities for SaaS solutions, licensed software, and professional services
- Own and achieve assigned quota and revenue targets while managing the sales pipeline
- Demonstrate the value of additional software modules, features, and services
- Navigate procurement processes, contract negotiations, renewals, pricing, and licensing models
- Support customer satisfaction, engagement, churn reduction, and long-term retention
- Collaborate with Customer Success, Support, Product, Marketing, Professional Services, Solution Engineering, Legal, and Finance teams
- Maintain accurate sales forecasts, pipeline data, and CRM records
- Report on account health, revenue performance, and growth opportunities
- Track customer buying behavior and communicate customer feedback and feature requests to Product Management
- Stay informed about industry trends, competitor offerings, emerging technologies, and relevant best practices
Requirements:
- 5+ years of experience in account management, enterprise sales, or customer success within B2B SaaS or enterprise software
- Proven success managing large, complex customer relationships with recurring revenue models
- Track record of meeting or exceeding revenue and retention targets
- Strong consultative selling skills and ability to navigate complex procurement processes
- Experience collaborating cross-functionally and influencing internal stakeholders
- Background in asset management, facilities, operations, or real estate-focused software a plus
- Familiarity with enterprise sales motions and strategic account planning
- Experience with Salesforce or other leading CRM platforms
Benefits:
- Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities
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