Account Manager – Major Accounts
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Job Description
Account Manager supporting Rightmove, the UK’s largest property portal, by growing and retaining estate-agent partner accounts. Presenting data-led solutions, managing KPIs, and resolving partner needs.
Responsibilities:
- Proactively reach out to an existing partner base of around 180 accounts across the territory
- Understand estate agent partners’ needs, identify growth opportunities, and present tailored solutions through phone and video calls using MS Teams
- Interpret and share partners’ performance data through engaging storytelling to demonstrate ROI
- Meet weekly KPIs and performance metrics, including telephone and virtual meetings, quarterly contact rate, revenue, and retention
- Introduce new Rightmove initiatives and business campaigns to partners
- Identify and conduct relevant product and service training with partners
- Answer partner queries, resolve issues, and provide effective solutions
- Keep information updated in relevant databases and maintain CRMs accurately
- Collaborate with internal teams to deliver the best outcomes for partners
- Share insights with colleagues and key internal stakeholders to enhance service and product offerings
- Plan and prepare for the partner base, including weekly priorities, retention strategies, and growth opportunities
Requirements:
- Consistently exceeds B2B sales targets and business KPIs
- Positive “can-do” attitude and growth-oriented mindset
- Thrives in and contributes to a dynamic, hardworking team environment
- Effectively manages partner expectations and delivers exceptional service
- Tenacity, resilience, and flexibility
- Takes ownership and accountability for an account base and actions
- Willingness to learn, develop, and embrace feedback
- Excellent verbal and written communication skills
- Strong planning and organisational abilities
Benefits:
- Cash plan for dental, optical and physio treatments
- Private Medical Insurance
- Pension and Life Insurance
- Employee Assistance Plan
- 27 days holiday plus two (paid) volunteering days a year
- Holiday buy schemes
- Contributory stakeholder pension
- Life assurance at 4x your basic salary
- Competitive compensation package
- Paid leave for maternity, paternity, adoption & fertility
- Travel Loans
- Bike to Work scheme
- Rental Deposit Loan
- Charitable contributions through Payroll Giving and donation matching
- Deals and discounts on travel, electronics, fashion, gym memberships, cinema discounts and more
- Home-based working arrangement
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