Account Manager – Key Account Manager
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Job Description
Account Manager bei Cosuno, der KI-Plattform für die Baubranche. Steuerung von Kundenverlängerungen, Upsells und Cross-Sells für 70–90 Baukunden.
Responsibilities:
- Take ownership of a portfolio of approximately 70–90 general contractors, property developers, and planners
- Work with the Consulting team to ensure successful customer activation
- Secure customer renewals and expand product usage and contracts
- Identify early signs of customer disengagement and plan corrective actions
- Negotiate renewals, upgrades, and cross-sell opportunities with executive management, Procurement, and Estimation teams
- Monitor contract deadlines over the next twelve months
- Manage renewal processes beginning 120 days before contract expiration
- Maintain the weekly forecast
- Manage cancellations, downgrades, upsell, and cross-sell activities across the customer portfolio
- Address warning signs such as declining usage or the loss of key users
- As a Key Account Manager, support corporate groups with multiple legal entities and locations, numerous decision-makers, and longer deal cycles
- Win additional companies and locations within these groups for the use of Cosuno
Requirements:
- Approximately 2–3 years of experience in Account Management, Customer Success, or Sales in a B2B environment, ideally SaaS
- At least one year of direct responsibility for existing customers and revenue
- Demonstrable results in renewals, upselling, or churn reduction in recent periods
- Native-level German proficiency
- Good English skills; experience in construction, real estate, or Vertical SaaS is a plus
- For Key Account Managers: an additional 3–5 years of experience managing corporate groups or enterprise customers, multiple decision-makers, and longer deal cycles
- Experience negotiating renewals, upgrades, and cross-sell opportunities
- Willingness to manage a customer portfolio of approximately 70–90 accounts
Benefits:
- Permanent employment contract
- Modern equipment
- Remote work possible from anywhere within the EU
- Berlin-Kreuzberg preferred
- Company and team events, both online and in person
- Regular 1:1 meetings
- Career development discussions
- Open feedback culture
- Career progression from Account Manager to Key Account Manager or Team Lead
- Dedicated Consulting team handles onboarding
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