Account Manager
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Job Description
Account Manager supporting Mexican e-commerce brands with AI-powered advertising campaigns at RTB House. Managing client relationships, customer success, campaign launches, and data optimization.
Responsibilities:
- Cooperation with big brands from the e-commerce market in Mexico
- Regular meetings with top clients to ensure premium customer service
- Execute customer communications personally and via telephone, video-calls or email, in line with standards and processes
- Respond to customer requests and inquiries in a professional and timely manner
- Responsible for customer success and long-term relationship of bigger accounts
- Provide specific information regarding company's services and products
- Assist customers in the process of launching ad campaigns
- Develop and maintain in-depth product knowledge
- Data improvement and optimization
Requirements:
- Experience in managing online advertising campaigns for clients
- Preferably experience working in adtech, advertiser or agency (online area)
- Highly developed analytical skills
- Interest in performance marketing/ digital marketing/ e-commerce
- Knowledge of customer support tools and processes
- Ability to identify and understand customer needs and requirements
- Highly developed numerical skills and problem-solving skills
- Well-developed verbal and written communication skills
- Multi-tasking, high level of energy, resourcefulness
- A high level of motivation and willingness to learn
- Positive, can-do attitude
- Fluency in Spanish and English
Benefits:
- Remote working
- Engaging role in a new fast-growth project
- Chance to be a part of a team which shapes the future of online marketing globally
- Opportunity to work with a global team
- Versatile tools and training opportunities
- Being part of an award-winning organization, with outstanding growth numbers
- Working at a company with a great product based on the newest AI Technology (Deep Learning)
- Working in a flexible environment with a balance and personal and professional life
- Attractive salary plus a bonus system
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