Account Manager, Minerals
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Job Description
Account Manager for minerals managing client accounts for SGS. Focused on growing business and client relationships in the mining sector.
Responsibilities:
- Manage and maintain a portfolio of assigned customer accounts, ensuring a high level of client satisfaction and engagement.
- Develop and implement strategic account plans to achieve revenue growth, customer retention, and profitability objectives.
- Build strong relationships with key stakeholders and decision-makers within customer organizations.
- Identify opportunities to expand existing business through cross-selling and upselling SGS services across multiple business lines.
- Conduct regular business reviews with clients to understand their needs, challenges, and future requirements.
- Serve as the primary liaison between clients and internal teams to ensure successful service delivery and resolution of customer issues.
- Monitor account performance and proactively address risks to customer retention and satisfaction.
- Prepare accurate sales forecasts, account plans, and pipeline updates on a regular basis.
- Collaborate with Marketing, Inside Sales, Operations, and other support teams to develop and execute customer growth strategies.
- Prepare client quotes, service agreements, proposals, responses to RFIs, RFPs, and tenders, ensuring timely and professional submissions.
- Follow opportunities through the full sales cycle, from identifying customer needs to proposal development, negotiation, and contract renewal or expansion.
- Maintain detailed and accurate customer records, activities, and opportunities within the CRM system.
- Gather and share market intelligence, customer feedback, and competitor information to support business strategy.
- Represent SGS at industry events, trade shows, conferences, and customer meetings to strengthen relationships and promote company services.
- Secure follow-up and closure on all proposals, renewals, and account growth initiatives.
- Pursue opportunities to enhance SGS's profile and deepen client partnerships within assigned accounts.
- Support special projects and other related duties as assigned.
Requirements:
- Education: post-secondary degree in a relevant field
- Experience: over five years of related sales/business development experience is required
- Expert knowledge of the business line services
- Business acumen.
- Ability to demonstrate customer centric selling techniques.
- Strong presentation skills
- Must be a self motivator and self starter.
- Creative, innovative and client focussed
- Demonstrate diplomacy and networking skills
- Bilingualism (French/English) where required
- Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
- Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook) including sales tracking tools (i.e., CRM).
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
- Ability to work well with others & independently.
- Proven time management skills and a strong attention to detail.
- Works well under pressure.
- Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
Benefits:
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility
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