Account Manager 3, Customer Success
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Job Description
Customer Success Manager at RSA empowering clients to realize business value and drive product adoption through technical curiosity and customer engagement.
Responsibilities:
- Help customers realize value quickly and drive strong product adoption
- Act as a trusted advisor by understanding customer goals, use cases, and business priorities
- Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations
- Champion the voice of the customer internally and partner cross-functionally to improve outcomes
- Take ownership of customer needs and blockers, coordinating the right resources to keep momentum
- Review product usage, align success plans to customer goals, and adapt guidance as needs evolve
- Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through
Requirements:
- 2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles
- Bachelor’s degree strongly preferred
- Technical background or experience in a technical customer-facing role strongly preferred
- Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity
- Ability to connect product capabilities to customer goals, business outcomes, and long-term value
Benefits:
- Annual discretionary bonuses funded based on prior year company performance
- Comprehensive array of benefit programs including flexible paid-time-off, health, disability, and life insurance
- 401(k) retirement plan with company matching contributions
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