Account Manager
Posted 1hrs ago
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Job Description
Account Manager managing translation and localization projects for Eriksen Translations, a Brooklyn-based multilingual services provider. Growing client accounts through service, sales support, and new business development.
Responsibilities:
- Strategically manage a portfolio of existing clients, expanding accounts through referrals and excellent customer service
- Support sales efforts led by the Director of Sales and Director of Client Services
- Partner with production to provide clients with innovative translation and localization solutions
- Identify and pursue potential business opportunities
- Advise clients on matters pertaining to multilingual communication
- Manage client expectations and collaborate with production on solutions
- Negotiate fees and provide quotes for clients and prospects
- Maintain, develop, map, and penetrate existing client organizations to understand their long-term goals
- Follow up regularly with existing clients and prospects, and visit as appropriate
- Pursue new business leads and develop new business relationships
Requirements:
- Bachelor's degree
- Minimum of 2 years' relevant language industry experience
- Hands-on client management and/or business development experience preferred
- Excellent English oral and written interpersonal and communication skills
- Dynamic, creative self-starter with problem-solving ability and tenacity to achieve results
- Flexible, goal-oriented team player
- Embracing of cultural and multilingual diversity
- Customer-service and business development focus
- Ability to multitask with outstanding attention to detail
- Strong computer skills
- Knowledge of one or more languages in addition to English preferred
Benefits:
- Health insurance
- Long-term disability insurance
- 401(k) plan
- Tuition reimbursement
- Gym membership reimbursement
- Generous time off
- Competitive salary
- Excellent benefits
- Team-oriented atmosphere



















