Account Manager, North America, SMB
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Job Description
Account Manager growing North American SMB customer relationships for Accruent, a built-environment software provider. Driving renewals, upsells, retention, and revenue growth.
Responsibilities:
- Serve as the primary point of contact for assigned SMB customers
- Conduct periodic customer check-ins and identify opportunities for improvement
- Build relationships with operational and mid-level customer stakeholders
- Advocate for customers internally and ensure timely issue resolution
- Drive contract renewals and identify incremental growth opportunities
- Promote additional SaaS modules, features, and services
- Manage a defined book of business and achieve revenue targets through pipeline management
- Help customers understand the value of Accruent solutions and best practices
- Partner with Customer Success and Support teams to maintain customer satisfaction
- Share tips and resources to help customers maximize their investment
- Monitor account health and escalate churn risks
- Maintain Salesforce or other CRM records for forecasts, renewals, and pipeline activities
- Provide updates on account performance and growth opportunities
- Collaborate with Marketing, Customer Success, and Professional Services
- Communicate customer feedback and enhancement requests to Product Management
- Stay informed about Accruent offerings and competitive positioning
- Share relevant insights and best practices with customers
Requirements:
- 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software
- Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals
- Strong communication and relationship-building skills
- Familiarity with CRM tools such as Salesforce
- Experience in asset management, facilities, or real estate-related software is a plus
- Understanding of SaaS renewals and upsell motions
Benefits:
- Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities
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