Account Manager
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Job Description
Account Manager scaling 200-300+ client portfolios for RTB House’s AI-powered performance advertising platform. Driving retention, expansion, campaign optimization, and client support across international markets.
Responsibilities:
- Strategically manage and scale a portfolio of 200-300+ clients through data-driven segmentation, prioritization, and proactive engagement
- Own client portfolio health by acting on early churn-risk signals to ensure retention and reactivate paused accounts
- Drive commercial growth by proposing budget and optimization strategy changes based on campaign performance
- Deliver high-touch support for top-tier clients and develop scaled, automated communication for the broader customer base
- Gather product feedback and identify case-study opportunities for marketing and product teams
- Provide day-to-day client support, resolve inquiries, and escalate complex technical or integration issues to internal teams
Requirements:
- 3+ years of experience in Customer Success, Account Management, or Portfolio Management
- Experience in a SaaS, tech company, or fast-growing startup environment
- Proven experience managing a large client portfolio, ideally 100+ accounts
- Experience handling onboarding, retention, and expansion
- Strong analytical and data-driven mindset focused on churn, retention, and upsell metrics
- Practical knowledge of CRM tools and automation workflows
- Proactive use of AI tools to optimize daily work
- Fluency in English and Polish at minimum B2/C1 level
Benefits:
- B2B contract or Contract of Mandate
- Flexible cooperation in terms of location
- Collaboration with an award-winning organization
- International environment
- Work with people in a fast-growing online advertising segment
- Collaboration with AI-powered retargeting technology
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