Account Manager, Restaurant SaaS – AI
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Job Description
Restaurant SaaS and AI Account Manager supporting multi-location clients using Yelp Reservations and Waitlist. Driving onboarding, adoption, retention, reporting, and upsell opportunities.
Responsibilities:
- Oversee a designated group of accounts and serve as the main point of contact throughout the client lifecycle
- Build and maintain strong client relationships through regular communication and proactive support
- Master Yelp’s solutions, train clients, share best practices, and recommend tailored products
- Lead new client onboarding to drive early adoption and long-term success
- Gather client feedback and share insights with internal stakeholders
- Analyze client data, prepare custom reports, and communicate key metrics and insights
- Work with Product, Sales, and Support to address client needs and drive improvements
- Identify and pursue upsell opportunities based on client goals and usage
- Support account initiatives and participate in limited travel as needed
- Embrace feedback and adapt in a fast-paced environment
Requirements:
- 3+ years in account management, customer success, or client services
- Proven ability to manage a portfolio of accounts through their full lifecycle
- Strong verbal and written communication skills with proven follow-through
- Ability to interpret data, create reports, and communicate actionable insights to stakeholders
- Proven track record of cross-functional collaboration with Product, Sales, and Support
- Experience managing customer accounts, ideally in SaaS, tech, or digital solutions
- Willingness to travel on a limited basis
- Access to an individual hardline high-speed internet connection in the workspace; satellite internet and mobile hotspots cannot be used
Benefits:
- Full medical, vision, and dental coverage effective the first day
- Mental health support and services via Modern Health
- 15 days PTO, increasing with 2+ years of tenure
- 7 paid wellness days
- 12 paid holidays plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
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