Account Manager, SEO, SMM & Paid Ads
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Job Description
Account Manager overseeing and expanding business client accounts in digital marketing. Ensuring client satisfaction and success with services related to SEO, SMM, and PPC advertising.
Responsibilities:
- Serve as the primary point of contact for clients and manage their accounts, handling any updates, changes, or inquiries that may arise.
- Monitor account performance and identify opportunities for improvement or growth.
- Develop and maintain strong relationships with clients to ensure their ongoing satisfaction and to better understand their needs and goals.
- Communicate regularly with clients through phone calls, emails, and meetings, providing updates and addressing any concerns.
- Collaborate with internal teams, such as marketing, design, and content creation, to ensure client projects are executed efficiently and effectively.
- Regularly analyze and report on client's digital marketing performance, including metrics such as website traffic, social media engagement, and conversion rates.
- Provide recommendations for optimization and improvement based on these insights.
- Work to retain clients by ensuring their satisfaction with the company's services and addressing any potential issues before they escalate.
- Identify opportunities for upselling additional services or products that could benefit clients' business goals.
- Effectively present company services to clients and prospects using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera.
- Be open to participating in special projects or cross-functional initiatives that support team goals, operational improvements, or strategic company objectives.
Requirements:
- 2+ years minimum of Account Management experience, in an SEO or Marketing Agency setting.
- 2+ years of experience in a sales-based position within a metrics driven organization.
- A College Degree in Marketing, Sales, Business or other related field is a big plus.
Benefits:
- Health Benefits: United Health Medical plans (with Company HSA Contribution)
- MetLife Dental plans
- Vision plan
- Life Insurance
- Disability Insurance
- Paid Time Off: 15 days of PTO accrued annually
- 6 paid holidays
- 4 floating holidays
- Retirement Savings: 401K
- Parental leave: Inclusive and supportive parental leave policy
- Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.
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