Account Manager
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Job Description
Account Manager expanding Taylor & Francis academic publishing revenue in China. Managing strategic accounts, sales targets, partnerships, and market opportunities across Anhui and Shanghai.
Responsibilities:
- Manage new and existing customers in the academic publishing market
- Identify opportunities in the Chinese market and expand strategic partnerships to maximize revenue
- Achieve and exceed annual territory sales targets and contribute to revenue and profit objectives
- Establish short-, medium-, and long-term business strategies within the territory
- Plan schedules and conduct regular customer sales visits across the product portfolio
- Drive sales velocity by closing deals within defined timeframes
- Balance core revenue growth with exploration of new avenues and products
- Cultivate sustainable, profitable customer relationships and high customer satisfaction
- Develop professional and industry stakeholder networks including institutions, distributors, funders, and government bodies
- Seek new customers and business development opportunities to grow Academic division revenues
- Liaise with Marketing, Editorial, Credit Control, Sales Support, and other internal departments
- Update the company CRM with customer and opportunity information
- Report on market progress and the business environment
- Customize sales documentation and tools
- Develop bespoke promotional activities with key customers and deploy general promotions
- Uphold company trading and terms policy
- Analyze products, customers, markets, and competitors and recommend improvements
- Perform ad hoc tasks and responsibilities supporting evolving business needs
Requirements:
- At least 3–5 years of demonstrated successful account management experience
- Strong understanding of the academic publishing industry and academic content business models
- Previous success in a sales role
- Track record of managing high-pressure sales environments and meeting or exceeding ambitious revenue targets
- Business acumen, including understanding business implications, profitability, markets, and competition
- Ability to analyze and synthesize complex or diverse information
- Experience collecting and researching data
- Strong consultative sales skills and ability to deliver tailored customer solutions
- Professional manner and ability to react well under pressure
- Proactive, solutions-oriented approach focused on progress and results
- Resilience and adaptability when managing change
- Strong analytical capabilities and experience using data to improve sales performance
- Clear, persuasive oral communication and strong listening skills
- Good written and verbal communication skills with ability to engage and influence stakeholders at all levels
- Ability to balance team and individual responsibilities and build positive internal and external relationships
- Willingness to travel within the territory and to conferences and book fairs as required
- Native Mandarin proficiency
- Communicable English proficiency with business-appropriate verbal and written communication skills
- Competent user of MS Office and other sales tools or systems
- Must have the right to work in China
- Anhui-based candidates must be able to work remotely as homeworkers and travel to customer locations and Shanghai or Beijing offices when required
- Shanghai-based candidates must live within a commutable distance of the Shanghai office and attend the office 3 days per week
- Relocation support is not provided
Benefits:
- An excellent work/life balance with a fantastic, flexible working culture
- 20 days (pro-rata for first year) annual leave per year
- Extra day off for your birthday
- 4 paid volunteering days each year
- Paid sick leave of 14 days
- Social insurance and housing fund plus supplementary medical insurance
- Employee assistance programme – offering 24/7 well-being support
- Performance bonus
- Annual health screening for employee and spouse
- Optical and medical care
- Flexibility and support to work from home or remotely when not working in-person
- Opportunity to further innovate and develop in areas of passion
- Resources, incentives, and flexibility to enjoy success at work and live a healthy, balanced life
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