Account Manager, SMB/Mid-Market
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Job Description
Account Manager leading customer and partner engagement strategy across the globe for Patch My PC. Managing existing customer portfolio and driving revenue growth in the SMB/Mid-Market segments.
Responsibilities:
- Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
- Act as a trusted advisor, understanding client needs and aligning them with our solutions.
- Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
- Manage renewals and contract negotiations, ensuring a seamless client experience.
- Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
- Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
- Ability to prioritize tasks and manage multiple accounts effectively.
Requirements:
- 5+ years of experience in customer-facing B2B software sales, ideally focused on SMB/Mid-Market
- Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
- Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
- Excellent communication, negotiation, and stakeholder management skills
- A growth mindset; open to feedback, quick to adapt, and always looking to improve
- Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
Benefits:
- 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
- Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
- FSA/HSA.
- Fertility benefits.
- Parental leave.
- Paid-time off (PTO).
- Volunteer leave.
- Charitable donation matching.
- Tuition reimbursement.
- Gym membership reimbursement.
- Internet stipend.
- Pet insurance.
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