Senior Director, Biotech Account Management
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Director leading biotech account growth and retention at Thermo Fisher Scientific, a global life sciences company. Managing regional teams, strategic customers, and commercial performance.
Responsibilities:
- Lead the execution of PSG’s biotech account management strategy across the assigned region
- Own regional strategic account performance, including revenue growth, customer retention, profitability, customer satisfaction, and share-of-wallet expansion
- Lead, coach, and develop a high-performing regional account management organization
- Establish performance expectations, talent development plans, and succession strategies
- Identify growth opportunities, accelerate pipeline development, and drive strategic account planning
- Build and maintain executive-level relationships with key customer stakeholders
- Serve as an escalation point and trusted advisor for strategic accounts
- Collaborate with Commercial, Business Unit, Operations, Finance, Marketing, and Strategy teams
- Provide market intelligence, competitive insights, and customer feedback to PSG leadership
- Drive account management processes, forecasting accuracy, opportunity management, and CRM utilization
- Support commercial transformation initiatives, including digital enablement, analytics adoption, process optimization, and customer engagement innovations
- Ensure execution of account governance, customer business reviews, and executive sponsorship programs
- Represent PSG at customer meetings, industry conferences, and regional commercial leadership forums
- Partner with the Vice President, Global Account Management to identify and scale best practices
Requirements:
- 12+ years of progressive commercial leadership experience within pharmaceutical services, CDMO, CRO, biotech, life sciences, or related industries
- Significant experience leading large customer-facing commercial organizations and managing leaders
- Demonstrated success driving revenue growth and customer retention across strategic account portfolios
- Experience leading complex, multi-site, multi-country customer relationships within matrixed global organizations
- Proven ability to influence senior leaders and drive alignment across multiple functions and business units
- Strong financial and commercial acumen, including forecasting, strategic pricing, portfolio management, and investment prioritization
- Experience developing and executing regional growth strategies in support of broader enterprise objectives
- Outstanding leadership, communication, and influencing skills
- Ability to build credibility and relationships with executive-level customer stakeholders
- Strong coaching and talent development capabilities with experience leading large, geographically dispersed teams
- Strategic mindset combined with operational discipline and execution focus
- Proficiency in Salesforce and other CRM or sales management systems
- Ability to analyze commercial performance metrics and translate insights into action
- Proven dedication to diversity, equity, inclusion, and employee development
- Ability to travel domestically and internationally (approximately 40–50%)
- Candidates located in the U.S. Pacific Time Zone (West Coast) are preferred
- A minimum B.Sc. degree preferred in a scientific subject area or in a business-related field
- MBA or professional business education preferred
Benefits:
- Variable annual bonus based on company, team, and/or individual performance results
- National medical and dental plans
- National vision plan, including health incentive programs
- Employee assistance and family support programs
- Commuter benefits
- Tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) with the opportunity to purchase company stock at a discount
Similar Jobs
Senior Manager, Total Account Management – Area Sales Team
Hilton sales manager growing corporate accounts and market share for Brazil’s hotel portfolio. Coaching teammates and driving domestic revenue through account development.
Account Manager
Strategic account manager growing Emerson test-and-measurement solutions at Sandia and Los Alamos National Laboratories. Developing NNSA account strategies, customer relationships, and technical sales opportunities.
Senior National Account Manager – Walmart
Sr. National Account Manager driving Walmart sales for Otter Products’ protective technology brands. Owning account strategy, revenue, forecasting, promotions, and retail growth.
Territory Manager
Territory Manager selling GAF residential roofing products across an assigned territory. Building contractor and distributor relationships, managing sales funnels, and closing new business.
Senior Customer Account Manager
Senior account manager protecting and expanding TraceLink’s life-sciences Track & Trace SaaS revenue. Leading executive engagements, renewals, compliance expansion, forecasting, and ABP commercialization.
National Account Manager – US Distribution
National Account Manager shaping Abbott Point of Care’s US medical distribution strategy. Managing distributor performance, contracts, analytics, and cross-functional commercial initiatives.
Strategic Partnership Manager
Strategic Partnership Manager growing PurpleLab’s healthcare advertising and real-world data partnerships. Managing ad tech, identity, channel relationships and revenue expansion.
Manager, Policy – Utility Partnerships & Innovation
Policy manager advancing CEBA’s utility partnerships and clean energy customer programs. Leading regulatory engagement, stakeholder initiatives, and high-impact policy projects.
Senior Strategic Account Manager
Strategic Account Manager launching Replimune’s innovative melanoma therapy. Developing oncology account strategies and improving patient access across multidisciplinary treatment centers.
Inside Channel Account Manager – iCAM, EMEA/US/APAC
Channel Account Manager scaling Sophos’s MSP cybersecurity ecosystem across ASEAN. Driving partner activation, recurring revenue, product adoption, and consumption-based growth.
Regional Territory Manager – Cardiopulmonary
Regional GCC Cardiopulmonary Territory Manager supporting LivaNova’s medical device strategy, distributors, market intelligence, and scientific programs across the region.
Account Manager – Graphic Arts
Canon Account Manager growing Graphic Arts production-print solutions and capital equipment sales. Building executive relationships and developing ROI-based business cases across a field-based territory.
Senior Consultant, Distribution Partnerships
Sr. Consultant growing TransUnion's technology-platform distribution partnerships across Auto, Mortgage, and Financial Services. Driving partner adoption, revenue growth, and new partnership opportunities.
Account Manager
Account Manager maximising bookseller sales for Penguin Random House, the world’s largest trade book publisher. Managing customer relationships, promotional activity, orders, and sales budgets.
Senior Customer Account Manager
Senior Customer Account Manager owning enterprise post-sale relationships for Nerdio’s Azure cloud-management platform. Driving onboarding, adoption, renewals, expansion, and customer advocacy.
Dealer Relations Manager
Dealer Relations Manager helping automotive dealerships adopt automotiveMastermind’s predictive sales and marketing platform. Managing dealer relationships, product implementation, training, and retention across the Philadelphia region.
Dealer Relations Manager
Dealer Relations Manager driving CRM product adoption and retention for automotive dealerships. Coaching dealers, managing implementations, and supporting accounts across the Boston region.
Strategic Account Manager
Strategic Account Manager expanding strategic enterprise accounts for Absorb’s AI-driven learning platform. Building account plans, closing upsell opportunities, and reducing customer churn.
Enterprise Account Manager
Strategic account manager expanding enterprise customers for Absorb’s AI-driven learning platform. Building account plans, driving upsell and cross-sell opportunities, and mitigating churn.
Key Account Manager
Key Account Manager driving Abbott Vascular sales, strategic accounts, and clinical adoption across Ontario and Manitoba. Supporting physicians and healthcare systems with endovascular technologies.