Account Manager
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Job Description
UK Account Manager responsible for developing customer accounts and driving commercial growth in the logistics sector. Building relationships and supporting operational excellence across the portfolio.
Responsibilities:
- Act as the main point of contact for a defined portfolio of UK customers, with occasional support for European accounts.
- Build strong, trusted relationships with customers and stakeholders across the Depot Connect network.
- Conduct regular Business Reviews (QBRs/MYBRs) to provide performance insights, service updates, and improvement opportunities.
- Meet with customers virtually and in person to understand their operational needs and goals.
- Identify new opportunities, efficiencies, and value-add solutions to grow wallet share within existing accounts.
- Explore innovative ways to generate new business and deliver enhanced value to customers.
- Assist in creating tailored proposals, commercial documents, and solution presentations.
- Maintain accurate customer information, activities, opportunities, and forecasts in Salesforce.
- Provide regular reporting, pipeline updates, and customer insights to support commercial decision-making.
- Prepare presentations, meeting packs, proposals, and follow-up documentation.
- Support operational tasks to ensure smooth account operations and effective customer communication.
- Assist the VP of Commercial with customer insights, project coordination, and strategic initiatives.
Requirements:
- Experience in Account Management, Customer Success, or a commercial role within logistics, supply chain, warehousing, 3PL/4PL, or related industries.
- Strong relationship-building and communication skills across all stakeholder levels.
- Organised, detail-focused, and capable of managing multiple accounts and priorities.
- Proficient in presenting, running business reviews, and developing customer proposals.
- Familiarity with Salesforce pipeline management and reporting.
- Commercially minded, proactive, and able to identify growth opportunities.
- Willingness to travel across the UK and occasionally Europe.
Benefits:
- A remote-first role with flexibility and autonomy.
- Key role in a growing, innovative logistics network.
- Collaborative and supportive team culture.
- Competitive salary, benefits package, and potential bonuses.
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