Account Manager
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Job Description
Account Manager helping Benchling’s biotech AI platform customers maximize value, renew contracts, and expand success packages. Partnering with scientific, IT, sales, and technical stakeholders.
Responsibilities:
- Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas, including customer champions and economic buyers
- Manage complex customers with highly technical implementations
- Utilize customer engagement models throughout the customer journey to maximize satisfaction, governance, expansion opportunities, and value
- Ensure processes and systems identify customer contraction and churn trends early
- Communicate risks to appropriate audiences and take follow-up action
- Manage renewal experiences and identify client challenges or new scientific business case opportunities aligned with customer objectives
- Negotiate renewals and expansions exceeding $100,000 in ARR in collaboration with Sales
- Drive accurate forecasting around adoption, expansion, and retention
- Identify customers who would benefit from product or technical subject-matter expertise and connect them with appropriate teams
- Collaborate with Professional Services, Product, Sales, and technical teams to increase the value of Benchling investments
Requirements:
- BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or experience working in the Life Sciences field
- 2+ years of Account Management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment
- Ability to forge relationships with users, decision makers, and influential stakeholders
- 2+ years of commercial experience in negotiations
- Understanding of Life Sciences R&D processes and scientific concepts preferred
- Ability to interface with and build trust with Scientists, Directors, and VP-level Business and IT leaders in top Biotech and Pharma companies
- Excellent verbal, written, and presentation communication skills
- Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment
- Ability to travel 10–20% based on customer needs
Benefits:
- AI-focused exercise or discussion as part of the interview process
- Equal opportunity employer
- Diversity-enriching team environment
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