Account Manager
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Job Description
Account Manager driving value for customers in manufacturing software operations. Collaborating with cross-functional teams to create expansion opportunities and address customer needs.
Responsibilities:
- Quickly understand customer priorities and identify where we can drive more value
- Identify and execute on expansion opportunities that create mutual value
- Identify risks early and proactively address them before they impact retention
- Partner with Product and Engineering, but maintain ownership of moving accounts forward regardless of internal constraints
- Manage a high volume of accounts and move quickly across conversations without losing control
- Proactively create expansion opportunities - not just react to them
- Use product updates and roadmap to drive new commercial conversations
- Track engagement, usage, and expansion metrics to inform account strategy
Requirements:
- Naturally curious and proactive, you seek to understand, not just respond
- You take control of conversations and don’t get pulled into reactive problem-solving
- Can operate effectively even when customers are frustrated or the product isn’t perfect
- You move quickly and don’t wait for perfect answers
- You’re comfortable pushing back, asking hard questions, and challenging customers directly
- You’re accountable for growing your accounts, not just supporting them
- You don’t get stuck in problem discussions - you redirect toward outcomes and next steps
- Comfortable selling even when the customer is not explicitly asking to buy
- You actively look for ways to expand usage, introduce new products, and increase revenue
- You don’t rely on support or internal teams to carry conversations - you own the customer relationship and keep momentum moving
- Comfortable navigating ambiguity and prioritizing what matters most
Benefits:
- 401(k) matching after 90 days — immediate vesting
- Health, dental, and vision benefits
- Wellbeing benefits and perks
- Unlimited vacation policy with required minimums
- Cell phone & internet plan coverage
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