Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Account Manager strategically managing corporate and government travel accounts for ADTRAV. Driving contract compliance, data-led optimization, stakeholder relationships, and federal program performance.
Responsibilities:
- Serve as the primary point of contact for assigned clients and develop trusted relationships.
- Build and maintain relationships with federal stakeholders, including COs, CORs, program managers, and agency leadership.
- Ensure compliance with federal regulations, contract requirements, agency-specific travel policies, FAR, and other applicable guidelines.
- Monitor and analyze client data to identify cost-saving opportunities and present data-driven strategic recommendations.
- Conduct client meetings and business reviews, including performance reporting aligned to contractual KPIs and SLAs.
- Address client needs, concerns, and escalations promptly.
- Develop and implement account strategies supporting contract compliance, program performance, and client satisfaction.
- Propose program improvements based on client feedback and data analysis.
- Advise on travel program optimization within client, regulatory, and cost-containment constraints.
- Stay current with federal travel regulations and industry trends.
- Educate clients on new solutions and services within contract terms.
- Coordinate with internal teams to deliver solutions.
- Identify and mitigate operational, compliance, and contractual risks.
- Monitor and report contractual goals, SLA performance, KPI tracking, and service delivery metrics.
- Support contract lifecycle activities, including implementations, renewals, option years, and modifications.
- Lead and support new account implementations and program updates.
- Maintain audit-ready documentation and support audits and compliance reviews.
- Produce reports for internal and external stakeholders.
- Update CRM with client information and pertinent data.
- Assist with technical and service issues, create Jira tickets, and follow up on resolutions.
- Attend client and company meetings, event seminars, and training as needed.
- Demonstrate ADTRAV products, systems, and processes and communicate their value.
- Represent ADTRAV and maintain effective relationships with employees, partners, vendors, and clients.
- Adhere to company policies and procedures and perform other assigned duties.
Requirements:
- Bachelor's degree in a related field, or equivalent experience preferred.
- Minimum 3 years' experience in B2B account management with procurement stakeholders and contract negotiation.
- Experience supporting federal government clients is a plus.
- Understanding of federal contracting principles and compliance requirements is preferred.
- Proven data analysis skills and ability to identify cost-saving opportunities and recommend travel program strategies.
- Ability to manage tasks and projects and meet deadlines and deliverables.
- Strong analytical, critical thinking, problem-solving, and negotiation skills.
- Excellent English written and verbal communication skills.
- Demonstrated presentation and people skills.
- Strong attention to detail, time management, and organizational skills.
- Travel-industry experience and understanding of related technologies is a plus.
- Experience with Microsoft Office Suite and CRM applications.
- Professional and positive demeanor and ability to work cooperatively.
- Ability to work remotely and meet company home-office requirements.
- Ability to travel up to 20% for client and company meetings.
- Ability to maintain confidentiality of company and client information.
- Ability to pass credit, criminal, and/or employment reference background checks.
- U.S. citizenship required; proof must be provided upon hire.
- Ability to pass a government clearance process as required by clients.
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Remote work with company home-office requirements
Similar Jobs
Growth & Territory Account Manager, Northeast USA
Account Manager selling AVEVA industrial software and data solutions to Northeast USA customers. Acquiring new accounts, expanding existing relationships, and managing complex sales pipelines.
Strategic Account Manager
Strategic Account Manager growing OEM and technology partnerships for Havis mobility solutions. Driving partner strategy, executive relationships, pipeline development, and revenue growth across U.S. markets.
Account Manager
Account Manager für technische Dosier-, Wäge- und Durchflussmessanlagen von Kubota Brabender Technologie. Betreuung von Kunden, technische Beratung und Neukundengewinnung in Bayern sowie Thüringen/Sachsen.
Account Manager/Sales Manager
GA Foods Account Manager/Sales Manager growing senior nutrition and Medicaid meal-program contracts across Georgia and the Southeast. Managing institutional accounts, government RFPs, and strategic expansion.
Account Manager
Account Manager managing renewals, client relationships, and growth for Cigna Healthcare’s global health benefits accounts. Supporting multinational clients through consultative service, upselling, and issue resolution.
Territory Manager – Beef
Territory Manager growing Halter’s virtual-fencing business across Riverina beef farms. Managing sales, onboarding, and long-term customer success through frequent field engagement.
Territory Manager, North West Slopes – Beef
Territory Manager expanding Halter’s virtual-fencing technology among beef farmers in New South Wales. Managing sales, onboarding, customer success, and field feedback across the North West Slopes.
Director of Recovery Partnerships
Director developing Southern California referral partnerships for Accountable, an online peer recovery provider. Building treatment, clinical, legal, employer, and community channels to drive qualified enrollments.
Account Manager
Account Manager driving technology and SaaS sales for SilverSky, a global cybersecurity company. Managing strategic customer relationships, sales growth, projects, and account performance.
Account Manager
Account Manager developing B2B sales for Brenntag Essentials, a global chemicals and ingredients distributor, across northern Spain. Managing industrial clients, prospecting opportunities, and closing commercial proposals.
Clinical Account Manager
Clinical Account Manager guiding pharmacy solutions and customer accounts for Prime Therapeutics, a pharmacy benefits manager. Managing client strategy, contract performance, financial goals, and account teams.
Field Account Manager – Trades & Industrial
Field Account Manager selling MRO and Jan/San supplies for HD Supply, a major industrial distributor. Growing territory revenue through prospecting, customer visits, and strategic account management.
Director, College Partnerships – West
KIPP Foundation director building university partnerships across the Western U.S. to improve college enrollment and completion for KIPP alumni. Negotiating MOUs, managing portfolio data, and coordinating national and regional teams.
Junior Account Manager, Italian Speaker
Junior Account Manager helping entrepreneurs use Finom’s all-in-one business finance platform. Building customer relationships, reducing churn and increasing product adoption.
Territory Manager – Beef
Territory Manager expanding Halter’s virtual-fencing technology among Western Australian beef farmers. Managing sales, customer onboarding, territory relationships, and ongoing customer success.
Key Account Manager, Northeast
Key Account Manager driving Meissner’s advanced microfiltration and single-use systems sales across New England. Building strategic customer relationships, developing territory accounts, and closing life-sciences business.
Commercial Lines Account Manager
Commercial Lines Account Manager helping ReSource Pro optimize insurance operations and client coverage. Managing renewals, new business, retention, market placement, and customer relationships.
Account Manager
Account Manager selling Trane Technologies climate-service contracts, repairs, automation, rentals, and equipment solutions. Managing customer accounts and expanding service sales across Colombia, Panama, and the Dominican Republic.
Key Account Manager – PV
Key Account Manager growing Sungrow’s UK solar inverter and energy-storage business. Managing strategic customer relationships, account growth, proposals, and commercial negotiations across the UK.
Head of Corporate Partnerships
Head of Corporate Partnerships growing Catch22’s corporate income pipeline and strategic partnerships. Leading prospecting, account growth and a small team to create lasting social impact across UK communities.