Account Manager
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Job Description
Account Manager growing renewals and expansions for Grace Hill’s multifamily talent performance platform. Managing customer portfolios, multiyear negotiations, forecasting, and cross-sell opportunities.
Responsibilities:
- Own renewal and expansion quota across an assigned book of business
- Forecast renewals and expansions accurately
- Use product usage, survey results, and benchmarking data to identify cross-sell opportunities
- Structure, price, and negotiate multiyear agreements through procurement and legal
- Lead consultative conversations with VP- and C-level stakeholders
- Build and maintain joint account plans with the Customer Success Manager
- Identify renewal risk early and create save plans
- Maintain accurate Salesforce stages, dates, amounts, and next steps
- Use AI tools for account research, meeting preparation, and account planning
- Bring customer insights to Product, Marketing, and Customer Success
Requirements:
- 3–5 years of quota-carrying account management, renewals, or expansion experience in SaaS or B2B technology
- Proven track record of growing existing accounts, early renewals, and negotiating renewals, including multiyear structures
- Forecast accuracy and follow-up rigor
- Value-based solution selling across property operations, HR, compliance, and executive personas
- Ability to work effectively with Customer Success, Solutions, and RevOps partners
- Skilled in Salesforce, Slack, and Gong
- Comfortable using data and AI tools to drive account strategy
- Multifamily or commercial real estate experience is a strong plus
- SPICED or Challenger sales methodology encouraged
- Bachelor's degree in business or a related field is preferred
- US-based work authorization; sponsorship may be required
Benefits:
- Uncapped commissions + accelerators
- Comprehensive health, dental, and vision benefits
- Remote work option
- Collaborative, mission-driven culture
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