Account Manager
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Job Description
Account Manager growing dispensary-software revenue and retention for Dutchie, a cannabis technology platform. Expanding customer accounts through upselling, cross-selling, renewals, and churn prevention.
Responsibilities:
- Drive customer satisfaction and revenue growth within a defined portfolio of accounts
- Strategically expand customer relationships through upselling and cross-selling
- Proactively manage customer retention and identify churn risks
- Analyze customer needs and tailor profitable solutions
- Develop account expansion strategies through product recommendations and deeper relationships
- Build strong, long-term relationships with key customers
- Collaborate with the Customer Success team and internal stakeholders to ensure a seamless customer experience
- Drive initiatives that increase product adoption, retention, and account expansion
- Use data and insights to identify portfolio risks and take proactive churn-prevention measures
- Balance multiple priorities, navigate ambiguity and change, and achieve ambitious targets
Requirements:
- 5+ years of experience in account management, sales, or a related customer-facing role, preferably within SaaS or tech industries
- Proven success driving revenue growth through upselling, cross-selling, and contract renewals
- Commercial expertise identifying opportunities aligned with customer needs and business objectives
- Strong track record building relationships with key stakeholders and delivering customer success
- Ability to work across teams in a dynamic, ambiguous environment while managing multiple priorities
- Strong analytical skills and business acumen
- Ability to rapidly grasp complex concepts, assess situations accurately, and implement effective solutions
- Organizational and time management skills for managing multiple accounts and prioritizing high-value opportunities
- Familiarity with CRM tools such as Salesforce and other sales enablement platforms
- Strong communication skills for presenting solutions clearly to technical and non-technical customers
Benefits:
- Full medical benefits including dental and vision plans
- Equity packages in the form of stock options to all employees
- Technology (hardware, software, reading materials, etc..) allowance
- Flexible vacation and sick days
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