Account Manager
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Job Description
Account Manager growing customer revenue and loyalty for Rogers Corporation’s engineered materials business. Managing strategic accounts, sales plans, CRM activity, contracts, and territory forecasts.
Responsibilities:
- Grow business with existing and new customers
- Understand customer and potential customer needs
- Create solutions that add value, drive revenue growth, and increase customer satisfaction and loyalty
- Own the strategy, sales budget, and customer satisfaction of accounts in the assigned territory
- Develop and execute a sales growth plan for long-term strategic growth
- Arrange and facilitate key customer visits within the region
- Manage and develop relationships with key customers at all levels
- Analyze customer needs and understand business and financial targets to create added value
- Use CRM tools to document visit reports, opportunities, contracts, and market conditions
- Inform marketing and sales management about market-condition changes
- Recommend processes or strategies to capture or protect business opportunities
- Provide monthly territory forecast updates for the Smart Planning program
- Perform other duties as assigned
Requirements:
- Bachelor’s Degree in Engineering, Marketing, Business or related field; equivalent work experience may be considered in lieu of degree
- 6+ years of experience in sales and direct account management
- 2+ years of experience negotiating contracts with large, tier 1 customers
- Experience with customer relationship management (CRM) software
- Ability to travel up to 30%
- Approximate travel of 50% stated in job details
Benefits:
- Developmental opportunities
- Top-notch benefits
- Incentive programs
- Equal employment opportunities and protected-group coverage
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