Account Manager
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Job Description
Account Manager serves as primary point of contact for customer accounts at Murj. Building relationships, ensuring satisfaction, driving account growth after client transition.
Responsibilities:
- Build and maintain strong relationships with key stakeholders
- Develop key account champions: administrative, physician, device clinic
- Identify and adapt to changes in customer leadership or organizational structure
- Leverage data and analytics to track customer goals and recommend strategies for success
- Maintain regular communication through check-ins, updates, product launches, and strategic reviews
- Establish and manage relationships with key operators, ensuring a consistent review of their performance on the Murj platform
- Prepare and present business reviews to key decision-makers
- Work closely with the Customer Success team post-launch and when clinics need to re-launch
- Follow the Murj renewal process to minimize churn and drive retention
- Negotiate contract renewals in partnership with Murj legal, ensuring price increases are secured
- Identify upsell and cross-sell opportunities based on customer needs and engagement
- Collaborate with all stakeholders to drive product adoption and expand revenue within existing accounts
- Document customer interactions and platform changes accurately in Salesforce
- Track and report on key account activities to support data-driven decision-making
Requirements:
- Strong communicator with a customer focus
- Strong relationship-building and communication skills
- Clinical background in cardiac device clinic
- Familiarity with remote cardiac monitoring workflows or device data management
- Demonstrated success managing complex, multi-stakeholder accounts
- Strong presentation skills and experience delivering executive-level business reviews
- Proficiency with Salesforce reporting, dashboards, or analytics tools
- Ability to analyze customer data and recommend strategic actions
- Experience in sales, contract negotiation, and renewal management
- Deep understanding of Murj platform capabilities and device clinic operations
- Strong organizational skills and attention to detail
- Proficiency in Salesforce or similar CRM platforms
- Adaptability in a dynamic, evolving role within a cross-functional team
- Bachelor’s degree required or equivalent experience
Benefits:
- Full medical, dental, and vision insurance
- Open vacation policy
- More than 10 annual company holidays
- Competitive compensation and equity participation
- 401(k) after 3 months of service
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