Key Account Manager
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Job Description
Key Account Manager supporting logistics clients through transportation, warehouse, pricing, and sales solutions. Coordinating operations, client service, quotes, reporting, and process improvements.
Responsibilities:
- Facilitate interaction between operations and sales to ensure client needs are met
- Provide client services and sales support for identified accounts or assigned salespeople
- Develop new business opportunities from existing clients
- Provide advanced subject matter expertise for end-to-end client needs
- Oversee client inquiries via phone, email, and other channels
- Track acknowledgement and response quality for key clients
- Handle exceptions and internal escalations
- Respond to or delegate non-sales client inquiries
- Identify resource efficiencies and compile relevant marketing assets for business development efforts
- Track key account news to identify engagement and growth opportunities
- Generate metrics and reports for key accounts across departments
- Identify opportunities and collaborate with the sales team
- Support the sales and Account Management teams
- Collaborate with Operations to deliver transportation and warehouse solutions
- Assist with RFPs, RFQs, RFIs, and client presentations
- Prepare and follow up on quotes for key clients
- Conduct research and data assembly through interdepartmental collaboration
- Support development of SOPs for key clients
- Recommend and implement process improvements to improve profitability and efficiency
- Assist with shipment origination or warehouse fulfillment as needed
- Implement improved processes, procedures, and automation
- Travel by air and/or car up to 10% to support multi-site national operations
- Perform other duties as assigned
Requirements:
- Bachelor’s degree or equivalent required
- 4+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience
- 2+ years of freight quoting and pricing experience
- Customer service experience
- Intermediate skills with Microsoft Office products
- Ability to plan and effectively set priorities for implementation
- Proven analytic and problem-solving skills in a time-sensitive logistics environment
- Ability to meet deadlines and demonstrate superior time management skills
- Ability to multitask in a fast-paced work setting with strong attention to detail
- Superior communication and listening skills
- Ability to interact successfully across varied settings and with a broad, diverse workforce
- Ability to work in a client-centric setting
- Ability to adapt as priorities shift
- Consistent follow-up and follow-through
- Highly motivated team player with an outgoing and positive work attitude
- High level of personal integrity
- Adaptive to ICAT’s core values
- Must be able to sit for prolonged periods and occasionally stoop, climb, or squat
- Must have clear, easy-to-understand oral communication ability
Benefits:
- Fully remote work
- Flexible approach to work due to clients’ needs and project support requirements
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