Client Relationship Manager
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Job Description
Client Relationship Manager leading NHS acute insourcing and outsourcing services for Xyla, a healthcare solutions provider. Managing clinical delivery, compliance, contracts and client partnerships.
Responsibilities:
- Lead delivery and performance of NHS acute insourcing and outsourcing services
- Build trusted relationships with key stakeholders and senior clinical teams
- Drive client satisfaction and retention
- Ensure safe, effective and cost-efficient service delivery
- Manage workforce planning, clinical staffing and mobilisation
- Monitor performance and lead continuous service improvement
- Maintain patient safety, compliance and governance standards
- Oversee risk management, incident reporting, audits and quality improvement initiatives
- Own contract financial performance
- Manage costs against budget
- Identify opportunities to expand services, strengthen client partnerships and support business growth
- Work with internal compliance and resourcing teams to meet contractual obligations
Requirements:
- Service delivery and account management experience within the healthcare sector
- Excellent relationship building skills
- A proactive and results driven approach
Benefits:
- Employer pension contributions
- Life assurance
- Healthcare benefits
- 25 days’ annual leave plus Bank Holidays
- Holiday entitlement increasing with length of service
- Optional private medical insurance
- Critical illness cover
- Dental insurance
- Healthcare cash plan
- Holiday buy and sell
- Gym scheme
- Car scheme
- Bike scheme
- Technology voucher scheme
- Season ticket travel loans
- 24/7 wellbeing support for employee and immediate family
- Employee Assistance Programme
- Digital wellbeing app and mental, physical, social and financial wellbeing resources
- Discounted neurodevelopmental assessments for employee and loved ones
- Instant discounts on shopping, travel, entertainment, dining and lifestyle
- Fully funded professional qualifications through apprenticeship programmes
- Mentoring and coaching
- Leadership development programmes
- Online learning and development opportunities
- Career development across the global organisation
- Long Service awards
- Exceptional performance and peer-to-peer recognition
- Two paid volunteering days each year
- Flexible working options and reasonable adjustments wherever possible
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