Account Manager
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Job Description
Account Manager maintaining strong relationships with enterprise clients for HireRight. Collaborates with internal teams, addresses client needs and promotes service growth.
Responsibilities:
- Develop and maintain strong relationships with assigned client
- Serve as the primary point of contact for client inquiries and requests
- Strategic collaboration with Executive Account Director
- Provide timely and accurate information regarding candidate status, file updates, and company-specific details
- Identify opportunities to upsell and cross-sell HireRight services
- Conduct regular client meetings to assess needs and provide updates
- Data preparation and presentation in client meetings and Business Reviews
- Collaborate with internal teams to ensure seamless service delivery
- Resolve client issues and concerns in a timely and professional manner
- Maintain accurate and up-to-date client records and documentation
- Stay informed about industry trends and best practices
- Conduct live customer trainings as needed to ensure client success
- Monitor setup and implementation projects to ensure accuracy and timely delivery
- Create custom reports that provide proactive insights and actionable recommendations
Requirements:
- 3+ Years experience in account management or sales.
- Strong interpersonal and communication skills.
- Must be proficient in Word, Excel and PowerPoint
- Ability to build rapport and trust with clients.
- Highly organized with the ability to prioritize tasks effectively
- Consultative problem-solving and decision-making abilities
- Attention to detail and accuracy.
- Proficiency in Drug and Health Screening services
Benefits:
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short- & Long-Term Disability
- Flexible Spending Accounts
- 401K
- Generous Vacation and Sick Program
- 10 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
- And much more!
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