Account Manager
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Job Description
Account Manager managing strategic accounts in municipal parking for Duncan Solutions. Responsible for client relationship and contract compliance with a focus on delivery and performance.
Responsibilities:
- Develop and maintain strong, long-term relationships with clients.
- Communicating to clients clearly, addressing business concerns, and resolving any conflicts that arise in a prompt and professional manner.
- Ensuring compliance with contract requirements, adherence to timelines, and carefully tracking and reporting on program performance.
- Preparing and presenting business and account updates to the client and company management.
- Training and educating users and stakeholders on systems and services.
- Monitoring subcontractor performance to ensure service levels are satisfactory and identifying issues and coordinating actions to resolve issues, when required.
- Identifying opportunities for account growth, including upselling and cross-selling.
- Raising business concerns and needs to company’s executive and IT teams, when escalation is required.
- Meet with elected officials, public sector parking professionals, colleagues, and other stakeholders to understand strategic priorities and develop outcome-based solutions.
- Stay updated on relevant state and local legislation and industry trends.
- Other duties as assigned.
Requirements:
- High school diploma or GED required.
- 7+ years of experience in account/relationship management, on street parking, curbside management or similar experience to governmental agencies required.
- Willingness to travel up to 25%, to the State of CA, to meet with clients, prospective clients, and partners and attend industry events.
- Must be available to work PST business hours.
- Preferred Bachelor’s degree in business administration, public policy, or related field.
- High technical acumen, ability to interact with clients and IT teams about technical requirements.
- Leadership roles or committee positions with industry organizations such as CMPA, IPMI or other regional associations.
- Established network of relationships with municipal stakeholders, consultants, or industry partners.
Benefits:
- Medical, Dental, & Vision Insurance
- Healthcare & Dependent Flexible Spending Accounts (FSA)
- Health Savings Account (HSA) with Employer Contribution
- Company Paid Life and AD&D Insurance
- Company Paid Short- & Long-Term Disability
- Employee Assistance Program (EAP)
- 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
- Paid Time Off
- 10 Company Holidays
- PTO Accrual
- Sick Time Accrual
- Parental Leave
- Jury Duty
- Military Leave
- Bereavement
- Other Voluntary Benefits
- Life and AD&D Insurance for Employees/Spouse/Child(ren)
- Critical Illness
- Accident Insurance
- Dependent Care Flexible Spending Account (DCFSA)
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