Senior Account Manager – 3PL, Logistics
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Job Description
Senior Account Manager owning 3PL client relationships and fulfillment operations. Improving KPI reporting, projects, processes, retention, and logistics account growth.
Responsibilities:
- Serve as the primary point of contact for assigned client accounts and build long-term relationships.
- Manage day-to-day client communication regarding fulfillment operations, initiatives, and special projects.
- Identify client needs and ensure timely resolution of questions, concerns, and operational issues.
- Lead client projects from requirements gathering through implementation and completion.
- Coordinate with Operations, Warehouse, Fulfillment, and other internal teams to deliver projects on time.
- Monitor project milestones, identify risks, and communicate status updates.
- Ensure execution of ongoing fulfillment activities and special operational initiatives.
- Generate operational reports and monitor fulfillment and client-operation KPIs.
- Lead weekly, monthly, and quarterly business review meetings.
- Translate operational data into business insights and recommendations.
- Use AI tools such as Claude to analyze operational data, define requirements, and improve reporting efficiency.
- Develop, document, and maintain SOPs and operational documentation.
- Identify workflow, efficiency, and fulfillment-process improvements.
- Recommend value-added services and operational improvements.
- Identify opportunities to expand client relationships and increase long-term client value.
- Provide strategic recommendations supporting customer retention and business growth.
Requirements:
- 3+ years of experience in Account Management, Client Success, Client Services, or a similar client-facing role.
- Experience managing client relationships in a 3PL, fulfillment, logistics, eCommerce, or supply chain environment is strongly preferred.
- Experience leading client-facing projects, fulfillment initiatives, or operational implementations.
- Experience presenting operational performance metrics and leading business review meetings.
- Strong analytical skills and ability to interpret operational KPIs, fulfillment metrics, and business performance data.
- Experience using AI tools such as Claude to analyze data, define business requirements, generate insights, and improve reporting workflows.
- Strong project management skills and ability to coordinate multiple priorities.
- Strong written and verbal English communication skills.
- Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
- Strong understanding of eCommerce fulfillment, warehouse operations, logistics, and supply chain processes is highly preferred.
- Must be available to work 9:00 AM–5:00 PM EST aligned with the client’s time zone.
- Resume must be submitted in English and PDF format.
- Must complete the application form and record a video showcasing skill sets.
Benefits:
- Fully remote work arrangement
- Opportunity to join a growing third-party logistics organization
- Opportunity to own strategic client relationships
- Opportunity to collaborate with cross-functional teams
- Opportunity to leverage data to improve client outcomes
- Opportunity to contribute to continuous improvements, customer satisfaction, and business growth
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