Account Representative
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Job Description
Account Representative at Sonova connecting with customers and driving sales processes. Building lasting customer relationships and ensuring effective communication throughout sales lifecycle.
Responsibilities:
- Deeply understand and communicate the sales process to customers, delivering consistent and compelling messaging aligned with field strategies.
- Proactively maintain contact with assigned accounts, including those not actively covered by field sales, following prescribed frequency metrics.
- Follow up on field team visits, ensuring seamless communication and execution of next steps.
- Build strong relationships with customers throughout the sales process, adopting a customer-centric approach and ensuring responsiveness to inquiries.
- Identify, prioritize, and engage with new account leads, qualifying opportunities and facilitating appointments for field sales.
- Manage customer communications in coordination with field team strategies, including funnel management and support for new, stalled, and ongoing opportunities.
- Support territory planning and quarterly business reviews by collaborating closely with Regional Sales Managers and Clinical Trainers.
- Assist with loyalty program onboarding, compliance, and utilization, in partnership with field representatives.
- Ensure customer data accuracy by maintaining and updating contact details and TAUPs.
- Document all customer interactions daily in the CRM system and comply with all local, state, federal, and internal policies.
- Support promotional initiatives, training events, and product launches, complementing field team activities.
Requirements:
- High school diploma or equivalent required; bachelor’s degree preferred.
- Prior experience in inside sales, account management, and/or customer service.
- Proven ability to solve problems proactively and independently, with strong attention to detail.
- Excellent communication and presentation skills, both verbal and written.
- Demonstrated ability to build and maintain strong customer relationships in a remote setting.
- Challenger mindset with a focus on growth, development, and closing win-win sales opportunities.
- Strong time management, organizational, and prioritization skills.
- Ability to analyze problems and provide effective solutions in the best interest of both customer and company.
- Proficient in Microsoft Office Suite; CRM experience preferred.
- Previous telephone-based sales experience is highly desirable
Benefits:
- Medical, dental, and vision coverage*
- Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401(k) plan with company match*
- Company-paid life and AD&D insurance, plus supplemental options
- Company-paid Short- and Long-Term Disability, with buy-up options
- Paid parental bonding leave
- Accident/Hospital Indemnity coverage and Legal/ID Theft Assistance
- PTO, floating Diversity Day, and paid holidays*
- Tuition reimbursement and internal career growth opportunities
- Employee Assistance Program (24/7 hotline + 5 free counseling sessions)
- Hearing aid discount for employees and family
- Internal recognition platform and D&I-focused resource groups
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