Administrative Assistant
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Job Description
Administrative Assistant supporting reservation accuracy, guest communications, and operational data for Vacatia’s vacation hospitality platform. Maintaining records, processing changes, and assisting cross-functional teams.
Responsibilities:
- Create, modify, update, and maintain guest reservations within company systems
- Process reservation changes, cancellations, reschedules, and guest requests accurately and efficiently
- Verify reservation accuracy, guest eligibility, promotional requirements, and applicable program guidelines
- Audit reservation records for completeness, accuracy, and compliance
- Support reservation reconciliation and exception-management activities
- Assist with reservation-related inquiries and issue resolution
- Maintain accurate reservation documentation and guest records
- Ensure all reservation activity is properly documented within applicable systems
- Support inbound and outbound guest communications
- Manage leads, reporting, data maintenance, revenue generation, and operational support activities
- Work closely with leadership, sales, marketing, operations, and contact center teams
- Support business objectives, optimize workflow efficiency, enhance the guest experience, and contribute to organizational performance
Requirements:
- High School Diploma or equivalent experience required
- Minimum of one year of administrative, reservations, contact center, customer service, hospitality, sales, or operational support experience preferred
- Previous revenue-generating, upgrade, reservation, or sales experience preferred
- Experience working with CRM, reservation, contact center, or reporting systems preferred
- Strong organizational and time-management skills
- Advanced attention to detail and accuracy
- Strong verbal and written communication skills
- Proficiency with Google applications, CRM systems, reservation platforms, and reporting tools
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Ability to identify guest needs and recommend appropriate upgrades and enhancements
- Comfortable discussing pricing, promotions, packages, and value-added offerings with guests
- Ability to work independently while collaborating effectively with cross-functional teams
- Ability to learn and navigate multiple systems and processes
- Ability to maintain confidentiality and handle sensitive guest and company information appropriately
Benefits:
- Autonomy and ownership of day-to-day administrative operations
- Collaborative, fast-paced work environment
- Opportunities to contribute to a growing hospitality platform
- Culture of growth where learning is valued
- Visibility into broader business impact
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