Administrative Assistant
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Job Description
Remote Virtual Administrative Assistant providing operational support to a busy outpatient mental health practice. Handling communications, scheduling, and administrative functions effectively.
Responsibilities:
- Answer incoming phone calls and respond to emails promptly
- Provide clear, respectful information to current and prospective patients
- Ensure no calls or inquiries go unanswered
- Maintain confidentiality and professionalism in all interactions
- Schedule, reschedule, and confirm appointments
- Maintain accurate provider calendars
- Coordinate patient intake processes
- Help optimize scheduling efficiency to reduce gaps and wait times
- Assist with insurance paneling processes (preferred skill)
- Support verification and administrative documentation tasks
- Maintain organized digital records
- Conduct outreach to hospitals, agencies, and referral partners
- Help maintain relationships that support patient referrals
- Assist with tracking outreach activities
- Identify workflow gaps and proactively suggest improvements
- Support administrative projects as the clinic expands
- Assist leadership with day-to-day operational needs
Requirements:
- Highly independent and able to work without constant supervision
- Empathetic, patient, and respectful with diverse populations
- Strong verbal and written communication skills
- Organized and detail-oriented
- Comfortable handling sensitive healthcare information
- Reliable with strong time-management skills
- Interested in a long-term role with growth potential
- Experience in healthcare administration or mental health settings (preferred)
- Familiarity with insurance processes or paneling (preferred)
- Prior virtual assistant or remote administrative experience (preferred)
Benefits:
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- $500 entry monthly raffle
- NO TRACKER. NO PROBLEM
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