Advanced Field Service Engineer
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Job Description
Advanced Field Service Engineer at Honeywell providing advanced technical support and troubleshooting for Pro-Watch and MAXPRO. Responsibilities include system design, project management, and collaboration with various departments.
Responsibilities:
- troubleshooting and resolving complex technical issues
- system design and evaluation
- project management
- advanced system configurations to assist Pro-Watch and MAXPRO customer base
- work directly with Value-Added Reseller and End User
- collaboration with various departments including Technical Support, Quality Assurance, Engineering, Learning Solutions, and Advanced Services
- 15% air or car travel to customer sites
- utilizing a Honeywell travel and expense card and company vehicle
Requirements:
- 3-5 or more years’ experience in providing technical solutions directly to customers in the security industry
- 3-5 or more years’ experience in technical project management
- Excellent problem-solving and troubleshooting skills
- Ability to manage issues to a successful resolution and provide project subject matter expertise
- Familiarity with ProWatch access control security software and MAXPRO video management software
- Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
- Windows Server knowledge or certifications
- VMWare / Server Virtualization knowledge
- Network planning and design knowledge or certifications
- Microsoft SQL knowledge or certifications
- Cyber Security certifications
- Demonstrated success in managing projects
- Ability to develop strong, long-term customer relationships
- Excellent presentations skills with ability to communicate with all organizational levels
- Ability to adapt quickly to new technologies
- Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.
Benefits:
- employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
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