Field Service Engineer 3
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Field Service Engineer maintaining and repairing GE HealthCare medical equipment in New Mexico. Leading customer escalations, field engineers, account support, and equipment training.
Responsibilities:
- Perform advanced troubleshooting and repair on assigned equipment
- Perform installation, validation, and maintenance on assigned equipment
- Lead, instruct, and assist less experienced Field Engineers
- Provide coaching and feedback to team members
- Lead customer communications and serve as escalation point for customer-related concerns
- Own customer issues from dispatch or identification through resolution
- Keep designated customers and team members informed of issue status
- Lead and communicate HQ and Zone or Area-level initiatives
- Co-lead regular team or modality meetings
- Recommend value-added services to improve customer business efficiency
- Maintain customer service logs and internal service records
- Order repair parts and manage cycle times
- Implement corrective action plans with region and national support
- Serve as a member and leader of account communities for assigned accounts
- Engage commercial counterparts and identify potential sales leads
- Participate in contract renewals and revenue programs
- Keep up to date with competitor information and market trends
- Support business growth with Commercial Sales teams and region/zone leadership
- Assist with growth and deployment strategies
- Provide application training to clinical or scientific staff when needed
Requirements:
- Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience; OR High School Diploma/GED and 8+ years of experience
- Minimum 4 years of required experience under the degree or equivalent military education pathways; 8 years under the high school pathway
- Experience interfacing with internal team members and external customers in a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Experience troubleshooting and responding to customer concerns
- Experience with web applications and Microsoft suite of products
- Legal authorization to work in the United States
- No employment visa sponsorship available now or in the future
- Successful completion of GEHC’s standard background check, including a post-offer drug test
- Compliance with customer access policies, including required immunizations and additional drug tests or background checks when applicable
- Ability to lift, carry, push, and pull up to 35 lbs. unassisted
- Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods
- Ability to reach at, above, and below shoulder level; flex or extend neck; and maintain good hand and finger dexterity
- Availability for after-hours work and/or rotating on-call schedules, including weekends
- Valid driver’s license
- Demonstrated commitment to GE HealthCare behaviors: humility, trust, transparency, focus, ownership, and integrity
Benefits:
- Relocation assistance provided
- Professional development
- Challenging careers
- Competitive compensation
- Career opportunities
- Care, collaboration and support-focused culture
Similar Jobs
Staff Field Solutions Engineer
Field Solutions Engineer supporting Shield AI’s Hivemind autonomy software for defense customers. Translating missions into feasible solutions through technical sales, demonstrations, proposals, and integration support.
Field Service Engineer – Diagnostic Imaging, Vascular, Surgery X-Ray, Mammography
Field Service Engineer maintaining and repairing GE HealthCare diagnostic imaging systems across the UK Midlands. Providing home-based remote diagnostics alongside customer-site service, travel, and weekend callouts.
Field Engineer 2
Field Engineer installing, maintaining, and repairing GE medical imaging equipment in Dallas. Providing customer-site troubleshooting, technical support, and service for healthcare systems.
Field Service Technician – Heavy Equipment
Field Service Technician repairing and maintaining earthmoving equipment for a multi-state excavation contractor. Diagnosing electrical, mechanical, and hydraulic issues while traveling continuously to project sites.
Maritime IT Field Service Technician
Maritime connectivity company technician installing and supporting VSAT, Starlink, and L-band systems aboard vessels and offshore platforms. Providing onboard IT integration, troubleshooting, documentation, and customer handover support.
Field Service Engineer – New England
Field Service Engineer installing and repairing Beckman Coulter diagnostic instruments across New England. Providing technical support, preventive maintenance, training, and customer service for clinical laboratories.
Field Service Technician – 100% Travel
Field Service Technician repairing and replacing components across Invenergy’s renewable-energy power infrastructure fleet. Traveling four weeks at a time, training site personnel and leading safe field-service operations.
Sprinkler Service Engineer
Field Service Engineer maintaining commercial and residential sprinkler systems for PTSG, a UK fire safety services provider. Servicing, testing, repairing, and troubleshooting systems across the North West.
Field Service Technician II – Data Center
Field Service Technician servicing Nortek’s data center cooling systems across the United States. Commissioning, repairing, and troubleshooting mechanical and electrical equipment at customer job sites.
Field Service Engineer
Field Service Engineer installing and commissioning high-pressure food processing systems for JBT Marel. Troubleshooting hydraulics, leading site projects, training customers, and supporting global installations with extensive travel.
Risk Field Engineer
Property Risk Engineer conducting technology-driven HPR surveys for commercial properties. Assessing fire protection, loss expectancy, and mitigation strategies while advising clients on property risks.
Field Application Engineer – Microgrid, BESS, Distributed Energy Resource, Data Center
Field Application Engineer helping AEC firms specify PowerSecure microgrid, BESS, and distributed-energy solutions. Advising on designs, standards, technical tradeoffs, and sales justifications across U.S. markets.
Field Application Engineer – Strategic Account
Field Application Engineer supporting strategic European electronics accounts for Molex, a global connector and interconnect supplier. Driving technical demand, design wins, and profitable growth across connectivity, electrification, and power infrastructure applications.
Field Service Technician – Travel-Based
Field Service Technician commissioning, maintaining, and troubleshooting CV Technology’s fire and explosion protection systems. Providing customer training, emergency service, reporting, and extensive travel across North America.
Field Service Engineer
Field Service Engineer responsible for maintaining health and care technology equipment. Working with customers in their homes to ensure reliable service and care.
Technical Service Engineer – Aseptic Packaging
Technical Service Engineer specializing in aseptic packaging, focusing on installation, maintenance, and customer support. Responsible for mechanical and electrical equipment operations across customer sites.
Service Engineer
Creating and implementing support plans for customer support projects at Teradyne. Focused on reducing equipment downtime and providing technical expertise for electronic devices.
Senior Field Application Engineer
Senior Field Application Engineer familiar with semiconductor products and applications. Collaborating with customers, handling technical support, and driving business growth in semiconductor field.
Field Trial Engineer
Field Trial Engineer managing product trials, collaborating with partners and internal teams at Vontier. Ensuring successful deployment and feedback synthesis for product improvements.
Patient Monitoring, Telemetry, Diagnostic Cardiology Field Engineer 1
Field Engineer I performing Preventative Maintenance and basic troubleshooting for medical equipment at GE HealthCare. Assisting in installation and resolving customer issues while driving customer satisfaction.