Analista de Suporte Técnico Jr
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Job Description
Technical Support Analyst specializing in LMS platforms. Involved in client support and system testing in a dynamic work environment.
Responsibilities:
- Atendimento de chamados via tickets/plataforma de atendimento web;
- Participação em reuniões com clientes para entendimento de demandas/problemas e proposta de soluções;
- Realização de testes de sistemas em diversos cenários;
- Realização de atividades de configuração da plataforma;
- Criação de relatórios nas plataformas sob demanda;
- Acompanhamento de todo o ciclo de vida de um programa de treinamento síncrono/assíncrono.
Requirements:
- Experiência em prestação de suporte técnico em sistemas WEB;
- Experiência no atendimento ao cliente (principalmente via sistemas do tipo Movidesk, Zendesk e outros);
- Excelente comunicação em Português (capacidade de explicar procedimentos complexos de forma fácil e objetiva de forma escrita ou verbal);
- Nível intermediário em Inglês para leitura e escrita (não obrigatório, mas diferencial);
- Capacidade de aprender e configurar sistemas a partir de documentações em inglês;
- Excelente capacidade para análise e resolução de problemas em softwares SaaS / Cloud.
- Conhecimento em Excel (Fórmulas, PROCV, Tabela dinâmica, etc);
- Boa organização, capacidade de priorização e pró-atividade.
- Experiência em plataformas de LMS.
Benefits:
- Vale alimentação/refeição: você decide como quer utilizar!
- Assistência médica e odontológica: é importante se cuidar e estar bem.
- Auxílio home-office: para você investir no seu office enquanto está de home.
- Day off de aniversário.
- Trabalho home office com possibilidade de reuniões presenciais de 02 vezes ao mês.
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