Asistente Virtual

Posted 102ds ago

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Job Description

Bilingual Receptionist answering calls and providing exceptional client support at Pacific Workers. Role involves communication with clients, attorneys, and court personnel in English and Spanish.

Responsibilities:

  • Answer incoming calls through a VOIP system in both English and Spanish
  • Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel
  • Forward calls to the appropriate departments and take accurate messages
  • Schedule appointments and manage calendars

Requirements:

  • Fluent in English and Spanish (able to read, write, and speak with near-native fluency)
  • Previous experience in customer service or reception (experience in a legal setting is a plus)
  • Willingness to work on Colombian holidays (U.S. holidays are observed and paid)
  • Empathy, professionalism, and a growth-oriented mindset

Benefits:

  • Monday to Friday schedule
  • 100% remote position
  • Working hours: 8 AM – 5 PM Pacific Time
  • Indefinite-term contract under Colombian labor law
  • Paid time off in your first year
  • Social benefits
  • Well-being programs