Associate Director, Client Partnership – Creative, Media, B2B
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Job Description
DEPT® Associate Director guiding B2B media partnerships for growth-focused brands. Connecting cross-channel strategy, performance, and creative execution to accelerate client growth.
Responsibilities:
- Develop deep understanding of clients’ businesses, challenges, goals, competitive landscapes, and growth opportunities
- Develop annual media strategies aligned with broader business objectives
- Lead recurring meetings with client-side leadership on performance, goals, trends, and strategic opportunities
- Build relationships with key client stakeholders and serve as a trusted day-to-day partner
- Drive client satisfaction, retention, and organic growth by identifying needs, risks, and opportunities
- Navigate and resolve account issues, escalating when appropriate
- Represent Client Partnership across client, vendor, and internal conversations
- Drive integrated strategies across Paid Search, Paid Social, Programmatic, Strategy, Analytics, Data Science, Data Tech, Creative, and Measurement
- Lead strategic responses to briefs and develop points of view across media, data, technology, and emerging opportunities
- Connect cross-channel performance and translate analysis into actionable insights and recommendations
- Review cross-channel reporting and client-facing deliverables for cohesive, high-quality output
- Improve collaboration, workflows, reporting, and operational consistency across teams
- Support employee retention, mentor junior team members, and contribute to direct reports’ development where applicable
- Maintain visibility across budgets, pacing, testing, reporting, deliverables, and account workstreams
- Produce clear documentation, performance updates, narratives, and executive-ready client materials
- Build stakeholder alignment and shared accountability across cross-functional teams
- Quickly develop expertise across new platforms, verticals, products, and business challenges
- Identify inconsistencies, pacing concerns, risks, and gaps before they reach clients
- Translate between media activation, strategy, analytics, data, creative, and measurement disciplines
Requirements:
- 5–7+ years of experience in client partnership, account management, media, or related agency roles
- Demonstrated experience operating at a Senior Manager or equivalent level
- B2B and Enterprise experience is a MUST
- Experience with media planning, campaign execution, budget management, forecasting, pacing, reporting, and performance analysis
- Ability to lead cross-functional teams across media, strategy, analytics/data, creative, and other disciplines
- Strong client relationship skills and experience communicating with senior stakeholders
- Experience translating complex media performance into clear, actionable client narratives and recommendations
- Strong organizational and prioritization skills across multiple complex workstreams
- Excellent problem-solving skills and judgment in ambiguous, fast-moving environments
- Experience mentoring or developing junior team members
- Direct people management experience is a plus
- Must be authorized to work in the U.S.
Benefits:
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave
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