Associate, Lead Nurture Specialist
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Job Description
Lead Nurture Specialist supporting enrollment activities by communicating with prospective families for remote schools. Building relationships and guiding families through the education process at Pearson.
Responsibilities:
- Reporting to the Lead Nurture Supervisor, the Lead Nurture Specialist will support enrollment activities by contacting prospective students and families that have expressed interest in our full-time virtual schools
- The Lead Nurture Specialist will be responsible for building strong relationships with prospective families through outbound and inbound communications
- Strive to reach registration goals and contribute to the growth of the business
- Use consultative approach to educate and support families interested in our online program
- Ability to actively handle objections and counsel concerns using consultative approach
- Strong sales approach to handle Inbound and Outbound calls professionally, accurately, consistently, and efficiently
- Handle chat inquiries from prospective families
- Understand different state enrollment requirements to determine student eligibility
- Maintain high level knowledge of all program processes and qualifications
- Create and maintain accurate prospect and customer records in SalesForce and Education Management System
- Participate in ongoing training
- Other duties as assigned
Requirements:
- Minimum one year sales related outbound call experience
- Must be willing to work evenings and weekends
- Must have a reliable internet connection
- Prior school enrollment/registration experience a plus
- Prior experience with Salesforce preferred
- Bachelor’s degree preferred
- Experience in customer service and team environment with strong consultative sales skills
- Professional phone etiquette
- Strong oral and written communication skills, organizational skills, multitasking skills, and time management skills
- Proficient in Microsoft Office
- Ability to pay close attention to detail
- Flexibility and the ability to work in a fast-paced work environment
- Highly organized and self-motivated
- Exceptional interpersonal skills and proven positive attitude
- Must be a customer-focused, team player
Benefits:
- Flexible work arrangements
- Professional development
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