Associate Manager, Health Services
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Job Description
Associate Manager overseeing healthcare management teams and care services for CVS Health, a healthcare company. Leading compliance, quality, customer implementation, and staff development remotely in Illinois.
Responsibilities:
- Oversee healthcare management staff and develop high-performing teams
- Oversee implementation of healthcare management services for the assigned functional area
- Maintain policies and procedures in accordance with regulatory and accreditation standards
- Implement and monitor best-practice approaches and innovations across the continuum of care
- Manage resources responsible for member identification, care-plan development, quality-of-care monitoring, evaluation, and documentation
- Serve as a liaison with key business areas and support customer implementations
- Participate in customer meetings and oversee customer cultural requirements
- Assess developmental needs and implement action plans supporting high-performing teams
- Promote teamwork, cross-product integration, and continuum-of-care thinking
- Lead change efforts and collaborate with licensed staff overseeing clinical activities
- Mentor the team on practice standards, intervention quality, problem resolution, and critical thinking
- Meet financial, operational, and quality objectives of the unit
Requirements:
- 3 or more years of experience in a physical or behavioral healthcare setting
- 1 or more years management experience
- 3 or more years of experience in managed care
- Knowledge of regulations, standards, and policies relating to medical management
- Bachelor’s degree in health or human services or a related field required
- Certified Case Manager (CCM) preferred
- Master’s degree in a noted field preferred
- Ability to work with applicable regulatory and accreditation standards, including NCQA and URAC
- Full-time availability, 40 anticipated weekly hours
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program eligibility
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