Associate Relationship Manager
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Job Description
Associate Relationship Manager managing SME portfolios, lending opportunities and risk for Allica Bank. Building relationships with UK businesses, advisers and local communities.
Responsibilities:
- Manage a portfolio of SME customers and build genuine, trusting relationships
- Develop a deep understanding of clients’ businesses and ambitions
- Deliver commercial targets including lending and new customer/deposit acquisition
- Identify and meet client needs through Allica products and services
- Build an external network with SME advisers and the wider business community
- Generate new business opportunities and signpost clients to external support
- Manage portfolio risk, complete risk activities, and identify signs of client stress
- Work closely with a Senior Relationship Manager and contribute to a personal development plan
- Participate in new business campaigns, events, lead follow-up, prospect engagement and appropriate cold calling
- Support event organisation and follow-up activity
- Maintain accurate CRM records and control customer, prospect and portfolio activity
- Build collaborative relationships with internal stakeholders to resolve issues efficiently
Requirements:
- Some B2B sales, account management and/or SME banking experience
- Clear interest in building a career in SME relationship banking
- Some experience of commercial lending and understanding / analysing financial accounts would be of benefit
- Motivation to develop lending, sales, risk management and portfolio management capability through formal training and on-the-job coaching
- Confidence engaging with customers, prospects and SME business advisers in person, via video call and by phone
- Good organisation and attention to detail
- Practical understanding of customer service, sales activity and account management disciplines, ideally gained in a B2B, financial services or relationship-led environment
- Confidence using systems, CRM tools and data
- Experience using AI tools in a business environment would be of benefit
- Energetic, resilient, hands-on approach
- Strong communication skills
- Strong alignment to Allica’s values, with judgement, integrity and energy
- Applicants must reside in the UK; the application form states that applicants must already reside in the UK in most cases for sponsorship
Benefits:
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
- Flexible and hybrid working
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