Bilingual Customer Services Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual Customer Service Representative handling healthcare billing inquiries and patient calls. Resolving concerns and explaining medical bills from a remote position.
Responsibilities:
- Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
- Explain billing statements, balances, and payment plans in a clear and compassionate manner
- Document interactions accurately in billing and patient management systems
- Collaborate with other Zotec Teams to resolve patient concerns
- Maintain compliance with HIPAA and company policies at all times
- Meet quality, productivity, and customer satisfaction standards
Requirements:
- Bilingual in English and Spanish
- High school diploma or equivalent
- Experience in a call center or customer-oriented environment
- Excellent customer service skills
- Ability to understand, analyze and interpret complex documents
- Proficient MS Office skills
- Detail oriented with high degree of accuracy
- Excellent written communications and organizational skills
- Exceptional verbal communication and interpersonal skills
- Flexible mentality; willing and capable of performing varied tasks and adapting to change
- Able to work in a team environment
- Professionally exercises discretion and independent judgment in day-to-day work
Benefits:
- Professional growth
- Holistic wellness
- Community involvement
- Opportunity for autonomy
Report this job
Job expired or something wrong with this job?
Similar Jobs
Customer Care Representative
Customer Care Representative resolving user inquiries and troubleshooting issues for users in Cyprus. Engaging with the Tech Support team for a smooth customer experience.
Customer Experience Representative
Customer Experience Representative providing support to agents and policyholders. Utilizing technology and communication skills in a remote role within the insurance industry.
Customer Support Specialist
Customer Support Specialist providing assistance via emails, voicemails, and live chats for Promoboxx platform users. Learning and supporting a retail marketing platform with opportunities for growth.
Customer Care Manager
Customer Care Manager overseeing daily operations of the Customer Care team at Meridian Bird Removal. Leading team members in service quality and operational alignment.
Customer Support Agent – Part-time
Part-Time Customer Support Agent role supporting wellness brand customers through high-quality care and communication during key coverage windows. Committing to a detailed schedule and working within established procedures.
Customer Support Representative
Customer Support Representative at Helpware providing assistance and support for website users in Ukraine. Handling inquiries and resolving issues for a global clientele through various communication channels.
Manager, Customer Support
Customer Support Manager leading AMER regional support function for healthtech startup. Responsible for managing teams, resolving customer issues, and ensuring operational excellence.
Customer Service Representative
Customer Service Representative providing multi-channel support to clients' customers. Ensuring customer satisfaction through effective communication via phone, email, and chat.
Customer Support Representative
Customer Support Representative at PeopleJoy supporting clients with education assistance. Handling inquiries and collaborating with teams for effective resolution.
Medical Support Specialist, Spanish/English
Medical Support Specialist supporting U.S. healthcare clients through remote clinical coordination and patient communication. Requires conversational Spanish for regular interaction with patients and families.
Application Support Specialist
Application Support Specialist responsible for supporting users of the Design Schedule ERP system. Assisting internal and external customers with Efficiently software and providing user training programs.
Customer Service Professional
Customer Service Representative at Manulife handling inquiries in insurance sectors. Delivering professional service and fostering customer satisfaction in a remote work environment.
Customer Service Representative – Medical Self Pay
Customer Service Representative handling medical self-pay inquiries for Savista. Negotiating payment plans and ensuring quality patient care through effective communication and documentation.
L1 Customer Service Representative
Customer Service Agent at GovAssist handling inquiries in travel consultancy via phone, email, and live chat. Ensuring first-contact resolution and logging interactions for seamless follow-up.
Customer Support Representative
Customer Support Representative at Auto Glass Now providing timely responses to customer inquiries via phone and email. Handling customer orders, complaints, and service applications.
Customer Support & Sales Specialist
Customer Support & Sales Specialist assisting global customers with SaaS product. Onboarding and supporting customers while driving adoption and providing plan recommendations.
Implementation Support Specialist
Implementation Support Specialist at Abbott focuses on product implementation and customer training in diagnostics. Engages with healthcare professionals to improve patient care through innovative diagnostic tools.
Customer Service Fraud Detection
Customer Service Agents perform fraud detection tasks like responding to inquiries and scheduling evaluations. Must meet technical requirements and support members in the process.
Medical Transportation Customer Service/Scheduling
Remote Medical Transportation Customer Service/Scheduling position at L42M LLC. Responsibilities include assisting members with transportation issues and collaborating with various departments.
Customer Support, German
Customer Support Agent providing assistance to German-speaking clients in Greece. Supporting high-value clients in digital advertising through various communication methods.