Patient Engagement Specialist I, Bilingual Spanish
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Job Description
Patient Engagement Specialist supporting Sprinter Health’s technology-enabled, at-home healthcare services. Conducting high-volume bilingual outreach, educating patients, and scheduling appointments.
Responsibilities:
- Review and follow up on inbound requests from existing outreach campaigns
- Use deep prospecting techniques to reach patients in a personalized and engaging way
- Make 150 to 200 outbound calls daily using an auto-dialer
- Speak with approximately 80 to 100 patients and book an average of 19+ appointments each day
- Build trust with prospective patients and caregivers to encourage appointment scheduling
- Educate patients about the importance of receiving ordered services and the benefits of in-home services with Sprinter Health
- Build understanding of each partner's care model to answer patient questions
- Collaborate with representatives and healthcare professionals to ensure a seamless patient experience
- Escalate patient questions and concerns to other teams
- Perform other duties and/or projects as assigned
Requirements:
- Ability to work eastern time (EDT)
- At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
- Proficiency in using electronic health record (EHR) systems and other healthcare software
- Excellent written and verbal communication skills to present and explain information to customers
- Proven skill managing multiple channels of communication including phone, email, chat, etc.
- Experience with Zendesk (preferred)
- Experience with Five9 (preferred)
- Bilingual Spanish
- High-volume, target-driven work involving 150 to 200 outbound calls per day using an auto-dialer
- Experience working in an on-demand service or healthcare environment
- Ability to work in a fast-paced, high-pressure environment
Benefits:
- $1,000 sign-on bonus
- Medical, Dental and Vision - 100% premium covered up to family
- 401 with a match
- Flexible PTO
- Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
- $10,000 lifetime max for infertility/fertility treatment
- Remote work
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